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      SoFi

      Engaged Employer

      SoFi reviews

      4.3

      81% would recommend to a friend

      (1,144 total reviews)
      avatar

      Anthony Noto

      93% approve of CEO

      83% positive business outlook

      Ratings by demographic groups

      SoFi has an employee rating of 4.3 out of 5 stars, based on 1,144 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The SoFi employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.6 stars).

      Reviews by job title

      1K reviews
      5.0
      Aug 29, 2021

      Growth opportunities

      Member service representative ii
      Recommend
      CEO approval
      Business Outlook

      Pros

      -The new "Explorer" Program (enables significant career growth) -SoFi is really good at recognizing their people for hard work -Solid benefits -SoFi works hard to listen to feedback from their people and implement solutions to make things work better, empowering everyone to help foster positive change -Flexibility working from home during pandemic

      Cons

      -Performance metrics are always a challenge, goals often seem unrealistic. -Sometimes marketing moves at breakneck speeds and the front line employees are the last people to hear about "that new promotion." There could be better communication between departments where necessary. *I'd recommend only to friends willing to work in a fast-paced, ever-changing, start-up type of environment. I love SoFi and am proud to work here. Though at times it can be challenging, I am not looking to leave any time soon.

      avatar
      SoFi Response
      4y
      Thank you for taking the time to share such a thoughtful review of your SoFi experience. Our Operations employees are on the front lines talking to our members every day, and helping them get their money right. We are incredibly grateful for their (and YOUR!) dedication to our mission. We truly believe our people are our greatest differentiator, so having programs to help them grow, benefits to support them, and work flexibility is of the utmost importance to us. We are so happy to hear you have experienced this firsthand. We aim to create a consistently positive member experience with every interaction, and in order to do so, we set very specific metrics - all employees are provided metrics and evaluated against them on an ongoing basis, with a formal review each quarter. Every employee is held to the same set of metrics and we strive to give everyone the training and tools they need to meet and exceed expectations. As you know, we have a quarterly performance check-in program and a formal process to award merit increases and promotions. We also frequently review employee compensation to ensure it is fair and competitive based on external market data and individual performance. That said, we hear your feedback around compensation and promotions and encourage you to share your thoughts directly with your manager or PBP. We would not be where we are today without our incredibly smart, hard working, and dedicated employees like you. Thank you for being on this journey with us, and for taking the time to leave a review.
      1.0
      Aug 26, 2021

      Mental health > SoFi

      Operations analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      -There are handful of people that genuinely care. -Getting a good boss is imperative and make or break. -SoFi has good values.

      Cons

      -SoFi’s values are NOT mirrored in their culture in anyway shape or form. -SoFi is a breeding ground for micro-aggression, micromanaging, and tone-policing. -Feedback is a one way street. Do not even think of speaking to your manager. -Not a safe space to work for bipoc -Culture improvements are a lip service at best. -Mental acrobatic skills required to work here.

      avatar
      SoFi Response
      4y
      First and foremost, thank you for the 3+ years you have dedicated to working at SoFi! We appreciate your candid review. We utilize Glassdoor to not only give candidates a glimpse into what it’s like to work at SoFi, but also to compile, listen to and act on feedback from our employees - so we take your review very seriously. Many of your comments are not indicative of the type of culture we are trying to build. We are committed to creating a workplace where everyone feels welcomed, included, and able to contribute. That starts with having a world-class management team. We recently hired a Learning & Development leader who is focused on manager excellence. We will soon roll out a series of trainings to give all SoFi managers the tools and resources to support and inspire their teams. Lastly, we highly encourage you to explore some of the support resources we have for employees around mental health and burnout by visiting the Benefits Mall or reaching out to our Benefits team directly. The continued WFH environment and ongoing COVID-19 pandemic is causing a lot of stress for many working professionals, and your health is of the utmost importance! If you would like to share additional feedback, you can reach out to me directly, or email us at glassdoor@sofi.org. Thank you again for your thoughtful review. -Ana
      3.0
      Aug 25, 2021

      Growing pains

      Senior business systems analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      The people (not necessarily management), but the people that make SoFi work and who run the operations are great. Motivated, talented and just nice to work and be around.

      Cons

      The company has been through a lot of changes, which impacted me at the time of hire. I was hired for a specific salary and promised a certain percentage of bonuses based on performance - it was actually written in my contract. After being hired, within a short amount of time, my manager left the company. My new manager changed my role, and then this manager was replaced and the next manager changed my role again. I could flow with the changes and do my best, but in reality - the job wasn't at all what I signed-up to do. I had passed on a different opportunity in choosing to come to work at SoFi. Since the the hiring manager left within 1 week of my start date, and knew he was going to leave, I felt that it was dishonorable to not have given me the heads-up, so I could have made a different choice. I never received any bonuses, even though I had worked many weekends to assist on projects. This general lack of follow-though and general leading by chaos seemed to be a pattern throughout much of the company.

      avatar
      SoFi Response
      4y
      We sincerely appreciate you taking the time to leave a candid review of your experience. While we love to hear you are enjoying the team - we agree that our employees are some of the most passionate, hard working, and intelligent folks in the world! That said, many of your comments are not indicative of the type of culture we are trying to build. SoFi is helping to transform an industry that hasn't changed in decades, so we're constantly iterating to set us on the right path for future success. That said, your comments around your job changes are very concerning, and we would like to meet with you to better understand the situation and see how we can help. If you feel comfortable in doing so, please reach out to your PBP or email us at glassdoor@sofi.org so we can continue this conversation. Thank you again for your review.
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