May 13, 2021
Wish I could leave no stars
Anonymous employee
SoFi Response
5yWe very much appreciate your feedback, as it helps us continuously improve as a company. We are very sorry to hear your experience at SoFi didn't meet your expectations.
While all new hires joining the Operations team have formal training as part of their onboarding, we acknowledge there is room to create more scalable training resources. Let me assure you we are developing new initiatives that we will roll out this year. We have also just hired a Training and Development Leader to overhaul our manager training to ensure all managers have the tools and resources they need to create a supportive, inclusive work environment where their team can do the best work of their lives.
Lastly, we continuously work to create opportunities to foster movement inside the organization while maintaining flexibility and agility. Sometimes, this means reallocating employees to where they are most needed to ensure we're able to meet the needs of our Members.
We encourage you to reach out to us at glassdoor@sofi.org if you'd like to share more detail about your experience so we can improve in the future. We wish you the best of luck in your next endeavor.