Is Social Security Administration a good company to work for?

Social Security Administration has an overall rating of 3.0 out of 5, based on over 2,928 reviews left anonymously by employees. This rating has been stable over the past 12 months. 36% of employees would recommend working at Social Security Administration to a friend and 23% have a positive outlook for the business. The best reviews about Social Security Administration have been left by employees working as Legal Assistant , IT Specialist and Technical Expert .

Does Social Security Administration pay their employees well?

According to anonymously submitted Glassdoor reviews, Social Security Administration employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Social Security Administration. This rating has been stable over the past 12 months.

How satisfied are employees working at Social Security Administration?

36% of Social Security Administration employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Social Security Administration 3.3 out of 5 for work life balance, 2.6 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Social Security Administration?

Claims Specialist (382) , Customer Service Representative (244) , Customer Service Representative (CSR) (157) , Claims Representative (117) , Benefit Authorizer (96) , Attorney Advisor (89) , Attorney (59) , IT Specialist (53) , Legal Administrative Specialist Benefit Authorizer (40) , Legal Assistant (40) , Contact Representative (38) , Social Insurance Specialist (38) , Benefits Authorizer (28) , Legal Administrative Specialist (25) , Claims Technical Expert (23)

What are the pros of working at Social Security Administration according to real employee reviews?

"Long term benefits are good" ((in 417 reviews)); "Generous Leave policy good pay" ((in 207 reviews)); "Great job security compared to other companies" ((in 114 reviews)); "Good work / life balance" ((in 94 reviews)); "people are great and suportive to work with" ((in 88 reviews))

What are the cons of working at Social Security Administration according to real employee reviews?

"Poor management and if you do your job well you get rewarded by doing everyone else’s work as well" ((in 224 reviews)); "Training is poor." ((in 105 reviews)); "All managers have their own "pet projects" which cause MORE issues for staff doing the work." ((in 73 reviews)); "Upper management is incompetent and only hired because of family members or sororities etc ." ((in 33 reviews)); "Nepotism is rampant with generations of family and friends." ((in 31 reviews))

What are employees saying about Social Security Administration layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Social Security Administration layoffs and their outlook for job security at Social Security Administration in 2026.

What are the top reviewed Social Security Administration locations?

Baltimore , Chicago , Woodlawn , New York , Kansas City , Birmingham , Philadelphia , Richmond , Atlanta , Los Angeles , Boston , Jamaica , Washington , Dallas , Auburn , Falls Church , San Francisco , Houston , Wilkes-Barre , Saint Louis , Tampa , Detroit , Denver , Albuquerque , Seattle , Portland , Phoenix , Oakland , Pittsburgh , Cleveland

Social Security Administration reviews

3.0

36% would recommend to a friend

(2,784 total reviews)

Carolyn W. Colvin

34% approve of CEO

23% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (2,784 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Social Security Administration has an employee rating of 3.0 out of 5 stars, based on 2,784 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Social Security Administration employee rating is in line with the average (within 1 standard deviation) for employers within the Government & Public Administration industry (3.6 stars).

Reviews by job title

3K reviews

2.0

Feb 11, 2024

Meh to Poor

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Work from home, advancement opportunities, a few supervisors are great and try to help

Cons

Terrible training, old outdated curriculum, some information as old as 10 years and expected to remember which information is old and which information is up to date while learning one of the most complex government programs in the country, pay not that great, unclear directions, lots of criticism and no encouragement to balance it out, no warning when you get let go during probationary period, lack of passion, baseless distrust of employees

1.0

May 4, 2023

Horrible Agency to work for

Claims specialist

Recommend

CEO approval

Business Outlook

Pros

I ran out of SSA the first chance I got, I was stuck working there almost 4 years. Felt like it was impossible to transfer to another agency since salary won’t be matched. Lots of office drama, nasty coworkers, lying managers, rude members of the public. I could go on forever, working at SSA is very unhealthy, employees are experiencing so much stress that there is high suicide rate for last year that the agency is keeping under wraps.

Cons

Everything is a con at SSA.

3.0

Mar 1, 2023

Its a Federal Job

Claims specialist

Recommend

CEO approval

Business Outlook

Pros

You can't really beat federal benefits and at the time I was working for the organization we had the option to work a hybrid schedule which wasn't an option prior to the Covid shut down.

Cons

As a claim specialist you will have a heavy work load and deadlines are very demanding and sometimes unrealistic. If your office is under staffed like mine, you'll have to pick up the slack from the customer service reps. We were allotted days we could work on claims to get caught up but if the customer service phone lines were busy claim specialists would have to take calls and I don't mean one or two.

Viewing 97 - 99 of 2,784 Reviews

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