Corporate does not budget out sufficient dollars for the positions/responsibilities they want their entry level employees to have. This type of business is very dependent on housekeepers, resident aids, secretaries, cooks, servers, and the hourly wages are not competitive.
So middle management, ends up having to deal with an excessively high turn over rate in all departments. The industry requires high quality customer-centric service and very patient employees. Those are hard to find at the rates being offered at this time (especially during the pandemic).
Corporate office has made zero effort to provide intercultural communication training available to their management staff and certainly not to the entry level team members. Thus, there are usually big conflicts between team members that are racially, classist, or politically charged. I've witnessed it in every single department through out my site.
If you're in a new building? and you're applying to be a maintenance team member...beware. Even in the new buildings the construction was very poorly done and they have a lot of issues.
Overall this feels like a very young corporation, with poor foresight at the top and they lack proper logistical planning to survive in the long term.
The COVID-19/pandemic reaction has been very sloppy.
Again, I place only partial blame on middle management, because I have seen the corporation provide communication via letters/eMails to the residents BEFORE they even communicate with their directors about procedural changes.
It's very odd. It's as if teenagers are planning the execution of most pandemic responses. Very strange.
