Is Spectrum a good company to work for as a Internet Phone Representative?

Internet Phone Representative professionals working at Spectrum have rated their employer with 2.6 out of 5 stars in 38 Glassdoor reviews. This is a lower than average score with the overall rating of Spectrum employees being 3.3 out of 5 stars. Search open Internet Phone Representative Jobs at Spectrum now and start preparing for your job interview by browsing frequently asked Internet Phone Representative interview questions at Spectrum .

Does Spectrum pay Internet Phone Representative employees well?

Internet Phone Representative professionals rate their compensation and benefits at Spectrum with 4.6 out of 5 stars based on 38 anonymously submitted employee reviews. This is 21.7% better than the company average rating for salary and benefits. Find out more about Internet Phone Representative salaries at Spectrum.

What are the top reviewed jobs at Spectrum?

Customer Service Representative (940) , Sales Representative (474) , Inbound Sales Representative (393) , Account Executive (372) , Sales Associate (363) , Retention Specialist (355) , Field Technician (353) , Direct Sales Representative (320) , Field Service Technician (275) , Sales (244) , Outside Sales Representative (219) , Customer Service Representative (CSR) (200) , Billing Specialist (198) , Inside Sales Representative (196) , Technician (168)

What are the pros of working at Spectrum according to real employee reviews?

"The benefits are great because you get them right away as you start working and just need to enroll." ((in 3309 reviews)); "The people are great and the work itself once you get the hang of it can be very easy." ((in 619 reviews)); "The 2 month training is good and you get mentors on the second month as you take your calls." ((in 332 reviews)); "Free Cable and internet plus great salary and commissions." ((in 330 reviews)); "Good money when you make at least 12 sales per month and base pay as well." ((in 320 reviews))

What are the cons of working at Spectrum according to real employee reviews?

"Poor management they seem to not care about you and that you’re just a number instead of a valued employee." ((in 1180 reviews)); "There is no work life balance expect this to be a 80 hour weekly commitment." ((in 384 reviews)); "Bad managers and don’t care" ((in 281 reviews)); "long hours if your last few jobs have a lot of things to do since you'll be out late." ((in 276 reviews)); "some supervisors have more than one newer company vehicle and techs get the worn out ones" ((in 254 reviews))

Skip to content Skip to footer

Notifications

Spectrum

Spectrum Internet Phone Representative reviews

2.6

36% would recommend to a friend

(38 total reviews)

Chris Winfrey

99% approve of CEO

22% positive business outlook

Ratings by category

4.6

Compensation and benefits

3.0

Diversity & inclusion

3.0

Career opportunities

1.9

Culture & values

1.7

Work/Life balance

1.6

Senior management

Internet/Phone Representative employees have rated Spectrum with 2.6 out of 5 stars, based on 38 company reviews on Glassdoor. This indicates that most Internet/Phone Representative professionals have an average working experience there. Spectrum is rated 27% below average by Internet/Phone Representative professionals compared to other employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

38 reviews

5.0

Jul 12, 2020

Great benefits, work is repetitive and draining

Internet/phone technical support

Recommend

CEO approval

Business Outlook

Pros

Great benefits, solid people, management for me was awesome, earned awesome hours and the wage was solid for someone just breaking into the field.

Cons

Management could get very nit picky, lots of middle management can cause headaches for workers, lots of changes due to the acquisition ( I worked in BHN area), the work is very boring. Same calls 50 times a day is easy but mind numbing. When I was there it was also very mentally draining as you got yelled at quite a lot because of other agents dropping the ball or the company's service was failing the consumer. They might not be yelling at you personally but having to "let it burn out" was not fun.

Spectrum Response

Thank you for your review! Spectrum's customer-facing representatives are ambassadors for our company. We admire the professionalism and consideration you dedicated to finding positive resolutions.

3.0

Sep 24, 2019

Decent Pay / Benefits

Internet phone representative

Recommend

CEO approval

Business Outlook

Pros

Pay is good, benefits are great and 401K match is great

Cons

Poor management, favoritism, hard to move up

4.0

Jul 24, 2019

it’s a nice and good environment

Internet/phone repair

Recommend

CEO approval

Business Outlook

Pros

discount, breaks, flexible hours,

Cons

frustrated customers, short breaks, bad management

Viewing 28 - 30 of 38 Reviews

Jobs at Spectrum

Customer Service Representative | Technical Support (Bilingual)

Community Solutions Customer Service Representative I

Community Solutions Customer Service Representative I

Customer Service Representative | Billing Support

Customer Service Representative | Billing Support

Spectrum reviews FAQs

Spectrum reviews Spectrum Internet/Phone Representative reviews

Spectrum

Spectrum Internet Phone Representative reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Great benefits, work is repetitive and draining

Decent Pay / Benefits

it’s a nice and good environment

Jobs at Spectrum

Spectrum reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Spectrum reviews FAQs

Jobs at Spectrum