Is Spectrum a good company to work for as a Internet Phone Representative?

Internet Phone Representative professionals working at Spectrum have rated their employer with 2.6 out of 5 stars in 38 Glassdoor reviews. This is a lower than average score with the overall rating of Spectrum employees being 3.3 out of 5 stars. Search open Internet Phone Representative Jobs at Spectrum now and start preparing for your job interview by browsing frequently asked Internet Phone Representative interview questions at Spectrum .

Does Spectrum pay Internet Phone Representative employees well?

Internet Phone Representative professionals rate their compensation and benefits at Spectrum with 4.6 out of 5 stars based on 38 anonymously submitted employee reviews. This is 21.7% better than the company average rating for salary and benefits. Find out more about Internet Phone Representative salaries at Spectrum.

What are the top reviewed jobs at Spectrum?

Customer Service Representative (940) , Sales Representative (474) , Inbound Sales Representative (393) , Account Executive (372) , Sales Associate (363) , Retention Specialist (355) , Field Technician (353) , Direct Sales Representative (320) , Field Service Technician (275) , Sales (244) , Outside Sales Representative (219) , Customer Service Representative (CSR) (200) , Billing Specialist (198) , Inside Sales Representative (196) , Technician (168)

What are the pros of working at Spectrum according to real employee reviews?

"The benefits are great because you get them right away as you start working and just need to enroll." ((in 3309 reviews)); "The people are great and the work itself once you get the hang of it can be very easy." ((in 619 reviews)); "The 2 month training is good and you get mentors on the second month as you take your calls." ((in 332 reviews)); "Free Cable and internet plus great salary and commissions." ((in 330 reviews)); "Good money when you make at least 12 sales per month and base pay as well." ((in 320 reviews))

What are the cons of working at Spectrum according to real employee reviews?

"Poor management they seem to not care about you and that you’re just a number instead of a valued employee." ((in 1180 reviews)); "There is no work life balance expect this to be a 80 hour weekly commitment." ((in 384 reviews)); "Bad managers and don’t care" ((in 281 reviews)); "long hours if your last few jobs have a lot of things to do since you'll be out late." ((in 276 reviews)); "some supervisors have more than one newer company vehicle and techs get the worn out ones" ((in 254 reviews))

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Spectrum

Spectrum Internet Phone Representative reviews

2.6

36% would recommend to a friend

(38 total reviews)

Chris Winfrey

99% approve of CEO

22% positive business outlook

Ratings by category

4.6

Compensation and benefits

3.0

Diversity & inclusion

3.0

Career opportunities

1.9

Culture & values

1.7

Work/Life balance

1.6

Senior management

Internet/Phone Representative employees have rated Spectrum with 2.6 out of 5 stars, based on 38 company reviews on Glassdoor. This indicates that most Internet/Phone Representative professionals have an average working experience there. Spectrum is rated 27% below average by Internet/Phone Representative professionals compared to other employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Parent or family caregiver

Veteran status

Reviews by job title

38 reviews

5.0

Dec 22, 2017

Best Job I've had in a while

Internet and phone technical support

Recommend

CEO approval

Business Outlook

Pros

Great benefits. Paid holidays. Company matched 401k, plus another company sponsored retirement plan. Rewards programs, sick pay, personal days, flight discounts. Three day weekend schedule. The list goes on. Easy interview passed a drug test and background check. Training is very thorough and lasts 5 weeks.

Cons

None yet that I can see although I haven't been here long.

Spectrum Response

Thank you for taking the time to give us your feedback. We work hard to offer the best to our employees, so it's great to hear your positive opinions.

4.0

Dec 6, 2017

Good company to work for

Internet/phone repair

Recommend

CEO approval

Business Outlook

Pros

Benefits, salary, co-workers, good training.

Cons

Product/customers, hours, shift bids, culture and values

4.0

May 30, 2016

Call center work is rough, but Charter does it right

Internet and phone repair representative

Recommend

CEO approval

Business Outlook

Pros

Great benefits, great starting pay, great training program. Everyone in my pod was awesome and there were lots of great friendly competitions between pods.

Cons

Call center work. Also HR is really awful if you get sick before your first year is up. You cannot get in touch with supervisors directly because it's an inbound call center, which makes giving references to this company really hard.

Viewing 34 - 36 of 38 Reviews

Jobs at Spectrum

Customer Service Representative | SB Technical Support

Customer Service Representative | Technical Support

Customer Service Representative | SB Billing Support

Customer Service Representative | SB Billing Support

Customer Service Representative | Technical Support (Bilingual)

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Spectrum Internet Phone Representative reviews

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Best Job I've had in a while

Good company to work for

Call center work is rough, but Charter does it right

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