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      Spectrum

      Engaged Employer

      Spectrum reviews

      3.3

      52% would recommend to a friend

      (18,971 total reviews)
      avatar

      Chris Winfrey

      52% approve of CEO

      45% positive business outlook

      Ratings by category

      3.8

      Compensation and benefits

      3.7

      Diversity & inclusion

      3.3

      Career opportunities

      3.0

      Culture & values

      3.0

      Work/Life balance

      2.8

      Senior management

      Spectrum has an employee rating of 3.3 out of 5 stars, based on 18,971 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Spectrum employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      19K reviews
      1.0
      Jan 18, 2022

      You mean nothing at Spectrum

      Designer
      Recommend
      CEO approval
      Business Outlook

      Pros

      A good reason to work at Spectrum would be if you really hate yourself and want people to treat you like garbage.

      Cons

      So many managers, most of whom make really bad decisions. Inovation is not appriciated. Salaries are low. Designers are treated like children. Requirements for promotion are changed once achieved. Constant lies and accusations from management foster an enviornment of mistrust.

      1.0
      Dec 29, 2021

      Poor company, horrible management

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Health insurance, that's really it

      Cons

      Poor management, outdated systems, rubbish treatment of employees, HR is a joke and only cares about the company

      avatar
      Spectrum Response
      4y
      We appreciate the effort you took to share your experience with us. It really makes a difference when you feel supported by your team and leadership. The experience you describe is not in keeping with our company values and does not comply with our policies for workplace behavior. We have taken your comments to our leadership team, and thank you for helping us better understand how to support our future employees.
      3.0
      Dec 13, 2021

      Vicious cycle of angry callers and a stressed out staff

      Billing specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good benefits, coupons, perks, gym access

      Cons

      Rates are raised 1-3x a year on customers and they call in furious all day back to back for weeks. Turnover is high. Training takes weeks so the company can barely hire new people and train faster than people quit. No time between calls as a result. The call metrics determining raises and promotions can be quite punishing if you have 1-2 long calls. The survey can net you 0 stars if the customer hangs up in the middle of the survey. Customers will admit they said 0 stars for a wonderful worker they just hate the company = you never get promoted for things out of your control. You can start off being a good well intentioned employee at this company and get slowly whittled away into someone who doesn't care. I quit before I could lose the best version of myself. It's stressful and frustrating. This company doesn't appear to ever fire mildly rude people. In fact, with good call metrics you might even get praised.

      avatar
      Spectrum Response
      4y
      We appreciate you taking the time to offer feedback on your past experience as a customer-facing representative. We understand it can be a difficult supporting customers who are experiencing problems with their services, and we appreciate the professionalism you displayed during your time with us. But your experiences is also important, and we will share your comments with our leadership team, who continue to develop strategies to support day-to-day operations.
      Viewing 673 - 675 of 18,971 Reviews
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      Glassdoor has 20,054 Spectrum reviews submitted anonymously by Spectrum employees. Read employee reviews and ratings on Glassdoor to decide if Spectrum is right for you.