Spectrum Customer Service Representative CSR reviews

3.2

49% would recommend to a friend

(200 total reviews)
avatar

Chris Winfrey

69% approve of CEO

60% positive business outlook

Customer Service Representative (CSR) employees have rated Spectrum with 3.2 out of 5 stars, based on 200 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have a good working experience there. Spectrum is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) professionals compared to other employers within the Telecommunications industry (3.6 stars).

Reviews by job title

200 reviews
1.0
Oct 3, 2020
Recommend
CEO approval
Business Outlook

Pros

Decent pay and benefits, free cable and internet

Cons

Confusing computer system, non-helpful mgt., crappy training

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Spectrum Response
5y
Products and services are frequently updated, and we work hard to provide up-to-date training just as frequently to align with changing requirements and technology. We are sorry you had a negative training experience.
4.0
Oct 1, 2020
Recommend
CEO approval
Business Outlook

Pros

Great compensation Able to bid on better shifts PTO Vacation/Sick Time

Cons

Constant changes without notification Managerial support can be lacking during critical situations

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Spectrum Response
5y
Thank you for your review! We are so proud that our benefits and employee perks left such a good impression.
1.0
Sep 22, 2020
Recommend
CEO approval
Business Outlook

Pros

Decent pay and benefits. Free cable and internet is nice.

Cons

Management is all about themselves. They do not care about their staff and push you beyond your limits so they can look good. If you are not in their clique then you are in for a rough time. The amount of divorces amoung employees is crazy!

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Spectrum Response
5y
We appreciate the effort you took to share your experience with us. It really makes a difference when you feel supported by your team and leadership. The experience you describe is not in keeping with our company values and does not comply with our policies for workplace behavior. We have taken your comments to our leadership team, and thank you for helping us better understand how to support our future employees.
Viewing 193 - 195 of 200 Reviews

Glassdoor has 20,051 Spectrum reviews submitted anonymously by Spectrum employees. Read employee reviews and ratings on Glassdoor to decide if Spectrum is right for you.