Spectrum Customer Service Representative CSR reviews

3.2

49% would recommend to a friend

(200 total reviews)
avatar

Chris Winfrey

69% approve of CEO

60% positive business outlook

Customer Service Representative (CSR) employees have rated Spectrum with 3.2 out of 5 stars, based on 200 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have a good working experience there. Spectrum is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) professionals compared to other employers within the Telecommunications industry (3.6 stars).

Reviews by job title

200 reviews
3.0
Sep 11, 2020
Recommend
CEO approval
Business Outlook

Pros

Pay and friendly staff members

Cons

Hours and overly busy and very little help

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Spectrum Response
5y
We appreciate your feedback and you taking the time recognize your team! We will share your comments with our leadership team.
3.0
Sep 10, 2020

Ok

Recommend
CEO approval
Business Outlook

Pros

Cable tv was free nice

Cons

Customers were not very nice

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Spectrum Response
5y
We appreciate your feedback. We understand it can be a difficult supporting customers who are experiencing problems and appreciate the professionalism you displayed during your time with us.
5.0
Aug 18, 2020
Recommend
CEO approval
Business Outlook

Pros

Great atmosphere, friendly, fast paced

Cons

Using personal time for bathroom

avatar
Spectrum Response
5y
Thank you for taking the time to provide feedback for us. We appreciate your comments and your sharing them for current and future employees.
Viewing 196 - 198 of 200 Reviews

Glassdoor has 20,051 Spectrum reviews submitted anonymously by Spectrum employees. Read employee reviews and ratings on Glassdoor to decide if Spectrum is right for you.