Staples reviews

3.2

42% would recommend to a friend

(14,652 total reviews)
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Michael Motz

38% approve of CEO

27% positive business outlook

Staples has an employee rating of 3.2 out of 5 stars, based on 14,652 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Staples employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

15K reviews
1.0
Jun 13, 2018
Recommend
CEO approval
Business Outlook

Pros

Weekly pay Freedom of being in the field and not stuck at a desk all day 401K Decent commission comp (if you can reach the ridiculous metric to get paid on it)

Cons

I have to say that ever since Sycamore Partners bought out Staples, it is a completely different company. The leadership is horrible. They have completely unrealistic and unattainable metrics. The only type of account they are interested in is the $299 membership account , despite the fact that all customers have different needs. So if you acquire a customer that needs a different solution than the membership account, you don't get credit as a win for that account. They want reps to sell this membership account (at $299) which has a bunch of useless business perks that are of no value when the customer signs up and tries to use them. They want us to sell this program to the customer on VALUE alone, avoiding any comparative pricing. (As if the customer is going to be so amazed by all the smoke and mirrors that the price of their supplies isn't going to matter anymore.) Not only do they expect us to close this scam membership deal on value alone, but they expect us to do it in a one call close 70% of the time. Leadership manages through threats, intimidation, and fear. They even created a new "bench warmer" position. So when someone on a team is put on the equivalent of a P.I.P., they'll hire this entry level B2B Sales Associate who is sitting on the sidelines waiting to move into your Sales Consultant job, because they expect you to fail and leave. You are always 60 days away from potentially being out of a job. No one really knows what that actual goal metric is because it seems to change based on your relationship with your manager. You can be told one thing and follow that plan, only to be told later that what you have done is incorrect, not enough, and you are on a plan. Literally, you are expected to hit 30-50 businesses a week between first appointments and warm calls. This is not including cold calls. They completely ignore all the pricing, admin work, and lack of resources that also exist weekly. Things are constantly changing with company policies, procedures, and capabilities, but there is never any communication about what is happening. Five minute tasks end up taking an hour and a half. I could go on and on. If you are talented and good at what you do here, forget about going anywhere. They hold you hostage, use you for your ideas, put you on projects and panels, ask you to mentor your teammates, and share your "best practices", but forget about getting a promotion. Although I am grateful to have a job, I hate this one and can't wait to find a new one.

3.0
Apr 27, 2015

Operation Manager

Recommend
CEO approval
Business Outlook

Pros

Great co-workers and customers. Easy going environment.Fast pace and never a dull moment. Your day goes by fast.

Cons

Upper management does not listen to their people. They seem to want instead of need. They need to treat each store individual and not as stat.

1.0
Dec 20, 2011
Recommend
CEO approval
Business Outlook

Pros

401k, low-level health care/dentist/eye care/life insurance/stock options. This is all bottom of the barrel, minimum level stuff, but at least they offer it. 401k is pretty good since they match up to 6% (or they did, they may not now). They were good about giving me days off when I need them.

Cons

ZERO job security. I worked at multiple locations and the managers at most of the stores have no formal education (as in many of the people that run the store have a high-school diploma or less) and it shows. They are incompetent in most regards, even though many of them are nice people. STAPLES does NOT value its employees. I watched 5 long term employees be fired (including 2 10+ year managers) because the general manager and district manager wanted to replace them with people that would do their job for MUCH less pay, and they did. This is just bad policy in my opinion. These people gave their lives to STAPLES and when the economy got bad and there were more people looking for jobs, STAPLES cut them loose and put people in with less experience that were cheaper. It makes me angry just thinking about it. Where is the reciprocating loyalty? There is none. All this equates to avoiding STAPLES as a form of long-term employment, you will be terminated when someone is found that will do your job for cheaper. They PRESSURE you in to selling protection plans with no real incentive (other than threats and intimidation). At one point, they offered substantial bonuses for these sales, now they have been cut and they implemented a joke of a "bonus" which is next to impossible to achieve, and even if you do it will only net you $20-50 extra dollars a MONTH. The pay is also laughable, but not that much lower than Best Buy from what I heard (but still lower). That being said, the amount of pressure STAPLES puts on you to sale specific amounts of plans/attachments is much higher than other organization from what I have heard. As an "EasyTech" associate, you will usually be stocking shelves and ringing people out. I had to ARGUE with management to fix customers computers since there were not enough employees schedule to do the work on the floor. STAPLES usually forces their stores to run on skeleton crews to save money. I would NEVER bring my computer to get work done on it at STAPLES and I fixed them there for years. That is a long bit to read, but I guarantee you it is completely accurate, so think about it before you accept a job there. If you are going to be seasonal, I would say go for it just because it is probably comparable to other retail locations SHORT TERM, just avoid it for a long term career.

Viewing 4 - 6 of 14,652 Reviews

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