Staples reviews

3.2

41% would recommend to a friend

(14,661 total reviews)
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Michael Motz

37% approve of CEO

26% positive business outlook

Staples has an employee rating of 3.2 out of 5 stars, based on 14,661 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Staples employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

15K reviews
1.0
Aug 23, 2017
Recommend
CEO approval
Business Outlook

Pros

Starting compensation as a new grad/entry level sales person

Cons

When you start at this job you are selling an office supply membership called "Premium," which has no place in the market. Price point for this membership exceeds the financial means of what sized companies are available to target as a result of too many reps going after same territory (at least in NY). Unfair advantage given to older reps who hoard leads that they don't even pursue while newer reps are left scraping for leads that are big enough to even fit what the program is useful for. If management doesn't like you they will actually take leads that you own and move them to reps that they favor more highly. Most reps actively participating in questionable business practices to close business (encouraged by management), so if you're not down with exaggerating the capabilities of the service, you might not cut it. Once businesses sign on with the membership, many issues arise with delivery, marketing services and overall functionality, which can make you look bad as a salesperson and definitely demotivate you. Not a "people-first" company. Management and Director are obsessed with Premium and after a while it gets unbearable to eat, sleep and breathe trying to sell something that is useless and you can't even believe in as a logical salesperson. Definitely the worst work experience I have ever had.

2.0
Aug 7, 2017
Recommend
CEO approval
Business Outlook

Pros

My co-workers and management were very nice people!

Cons

No processes, broken systems, completely disorganized from management down. No formal training (although they think they do), many internal meetings to discuss the same things over and over yet nothing improves and no changes are made. It's like you are a hamster spinning on a wheel day after day. Quite exhausting and not fulfilling.

4.0
Aug 5, 2017

Copy and Print Associate

Recommend
CEO approval
Business Outlook

Pros

Really enjoyed working with return customers. Nothing is more rewarding than having a customer come back just for your work. That's super cool. Had an opportunity to learn Photoshop among other programs that has really helped me grow professionally as I move forward in life. Was an AWESOME job during college. Hours were flexible, pay was weekly and the people were nice. CPC Associates were for the most part left on their own and weren't hassled by management. It really allowed us to focus on company objectives and customers while maintaining autonomy. We did a large percentage of the sales in our store, and were one of the better Copy and Print Centers in the region/nation. I sure do miss weekly pay as well. Direct deposit every Thursday night...that was great.

Cons

Training was a bore and I really found myself learning most everything in the trenches. You really need to work well with not only customers, but coworkers as well. THIS WAS KEY! You're only as strong as your weakest link, and we had our weak links, but overall the crew worked very well and I enjoyed a rewarding relationship with not only my customers, but my coworkers.

Viewing 58 - 60 of 14,661 Reviews

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