Staples reviews

3.2

42% would recommend to a friend

(14,652 total reviews)
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Michael Motz

38% approve of CEO

27% positive business outlook

Staples has an employee rating of 3.2 out of 5 stars, based on 14,652 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Staples employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

15K reviews
2.0
May 20, 2017
Recommend
CEO approval
Business Outlook

Pros

You get to work from home 4 days a week, they provide a decent base salary, car allowance, and great entry level sales experience.

Cons

Let me make this clear: you are selling cheap online memberships to local mom and pop businesses. That is it. You are not a "Mid-Market Account Manager," you are another door to door sales rep with a useless product. The commission structure is insulting, the corporate culture is toxic and depressing, the pay is low, and the micromanagement is unbearable. Be prepared to plan out your week hour by hour, day by day, and to have an overbearing manager that will text you and call you throughout the day to make sure you are where you say you are going to be. The program itself is a complete scam, and it is extremely difficult to justify when talking to office managers and owners of tiny businesses that run to the store down the block for their supplies every 6 months. The turnover is extremely high, and everyone is freaking out since it is a brand new division and isn't generating enough revenue to cover our salaries. This company is going under. It is no secret that they are currently negotiating the sale of the company with a private equity firm, and everyone is jumping ship. They closed over 700 locations this year, their market shares are plummeting, and they are failing to gain a foothold in the online market space. The director of our division quit and left Staples entirely, two regional teams lost half of their members in less than a month, and the job is not what it is sold to be in the interview. This is a high volume, low reward sales position masked with an Account Manager title, and this role is not for anyone with a high mental capacity, desire to sell large deals, or expectation of using creativity in their selling.

3.0
Mar 18, 2015
Recommend
CEO approval
Business Outlook

Pros

You learn how to interact with various customers, this is valuable for inexperienced technology people.

Cons

They pay is not worth the amount of work that is part of your job. I was working in two departments, had to do truck, customer service, and computer repair. Side note some of the customers are "winners".

3.0
Sep 28, 2014

Thanks but no thanks

Recommend
CEO approval
Business Outlook

Pros

that I left before I got in too deep

Cons

Took 7 weeks to get first paycheck and HR was of no help in trying to resolve my pay!

Viewing 16 - 18 of 14,652 Reviews

Glassdoor has 15,181 Staples reviews submitted anonymously by Staples employees. Read employee reviews and ratings on Glassdoor to decide if Staples is right for you.