SunTrust reviews

Its all about sales and not people this including employees or customers of SunTrust. During orientation they talked about doing what is best for our customers but when you got in the branch they literally tell you that I don't care how you make the numbers just do it. So in turn I have seen a investment banker sell a 15 year annuity to a 87 year old lady. Setting up savings accounts for people who can not even keep a few dollars in there checking. Also working 6 days a week for 40 hours 3 out of 4 weeks a month. And always adding duties to my job description and not once receiving a raise.

Near-impossible sales goals are compounded by arbitrary "points" system that sets very high monthly/quarterly goals, but each individual sale earns very small points. Management wants big volume of high-dollar, high-net worth customers that do not grow on trees. In addition, bonus compensation for personal bankers & branch managers is controlled by the Area Manager, who decides how much each person receives. For example, if a sales person earns a $1000 bonus, $700 of that - 70%! - goes into a pool that the AM can divide up however they choose. This system encourages favoritism and brown-nosers. Advancement is scarce, once a person reaches a "senior" personal banker level, there are few opportunities to move into management. Once a branch manager, you will stay a branch manager. There is zero movement to senior management at all. Senior managers (area manager level and higher) are ALWAYS recruited from other banks. Branches are run on skeleton crews as a matter of policy. Endless, pointless meetings and conference calls will eat at your soul. Every interaction between employees is dictated by a form that must be filled out, and discussed to death. Benefits are junk. Over-priced medical with poor coverage. 401k matching is laughable. Pay is lowest among is competitors. Typical branch manager (in my part of the world) will earn $45-$55k, while competitor banks offer $65-$75k and up for the same job.