SunTrust reviews

3.6

68% would recommend to a friend

(3,263 total reviews)
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William H. (Bill) Rogers Jr.

85% approve of CEO

57% positive business outlook

SunTrust has an employee rating of 3.6 out of 5 stars, based on 3,263 company reviews on Glassdoor which indicates that most employees have a good working experience there. The SunTrust employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

3K reviews
2.0
Mar 27, 2017
Recommend
CEO approval
Business Outlook

Pros

Great benefits, paid vacation, paid holidays. Some branches are closed on Saturday so you may or may not have to work weekends. Getting to know your customers and help them when they are actually in need.

Cons

Where to start... Training is awful, you first have about 75 computer trading modules to complete. Then there is only three days of teller training where you learn how to use a system older than civilization and then you go observe someone for another few days. It's definitely a learn as you go and there are a lot of discretionary decisions that can be left up to each branch. If you need help you call India and hope to God you can understand the person who is doing their best to help. Sales, sales, sales!!! Customer service is supposedly top priority but you are required to sell or "help" the client. It is just like another big bank that was recently sued due to high pressure sales. Each year the bank makes it more and more difficult to meet goal. You are just a number and if you can't meet the goals they will coach you up or out.

1.0
Sep 8, 2016

PM's - Do Not Work Here!

Recommend
CEO approval
Business Outlook

Pros

Business folks are great and most of the teammates within PMO are good hard workers. Good compensation.

Cons

One of the most toxic and disorganized culture I have experienced in my 10 plus years as a PM. - PMO disorganized: In 3 years, we've had 4 executive leaders come in and out while being re-org'd 4 times. There is zero strategy or care of impact to lower level teammates of changes. There's a reason for the highest attrition rate of any organization in SunTrust across all levels. - PM's are given project based on need not by skill set. If you are an Infrastructure PM, you will potentially be working on a Regulatory program, while the Regulatory PM will be working on an Infrastructure program. - Management does not care about your career. This is not for all of the management team but the ones I've encountered. There is no development plan, career plan. They will tell you that you need to set your own career but if you try to take your career into your own hands, you will be reprimanded. - Good old boys club. I've seen talented and well qualified PM's stay in the same position while 35 year olds are being promoted to CTO level. SunTrust is a good old boy company. You're judged on how well you follow and who you know - not by how well you lead or your work effort. - Private conversations will be shared publicly. If you talk to your boss privately, he/she will share it with others at their level.

1.0
Sep 2, 2016

Sales first, service last. Management by gunpoint.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

This company has reliable pay. Direct deposit occurs as it should. Decent benefits such as health, dental, and vision insurance. The hours are good.

Cons

Job threatened every single day. Micro management. Unrealistic and unachievable sales goals. Company is moving to more of a sales industry. This is an aggressive sales job. Even tellers are required to do sales. They have scaled branches down to a bare minimum crew so you are often doing the work of 2-3 people. The pay is not good enough for what is required of the employee.

Viewing 25 - 27 of 3,263 Reviews

Glassdoor has 3,406 SunTrust reviews submitted anonymously by SunTrust employees. Read employee reviews and ratings on Glassdoor to decide if SunTrust is right for you.