Support.com RST - Remote Service Tech reviews

2.4

32% would recommend to a friend

(176 total reviews)
avatar

Lance Rosenzweig

61% approve of CEO

26% positive business outlook

RST Remote Service Tech employees have rated Support.com with 2.4 out of 5 stars, based on 176 company reviews on Glassdoor. This indicates that most RST Remote Service Tech professionals have an average working experience there. Support.com is rated 38% below average by RST Remote Service Tech professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

176 reviews
3.0
Jun 19, 2019
Recommend
CEO approval
Business Outlook

Pros

You get to work from home.

Cons

Angry Customers All Day, Average-Low Pay

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Support.com Response
7y
As a call center handling customer concerns, we do expect our customers to be angry; something went wrong in their initial experience, so they are calling in for our assistance. This is your opportunity to "make their day" with the unique service you can provide. This is not a role for everyone, and we appreciate those who understand that. We wish you well in your new endeavors.
3.0
Jun 2, 2019
Recommend
CEO approval
Business Outlook

Pros

Work from home. No traveling expenses

Cons

Customers can be angry

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Support.com Response
7y
Thank you for your feedback; we appreciate you taking a moment to provide your thoughts on the company. We wish you well in your new endeavors.
1.0
May 14, 2019

Don't do it!!

Recommend
CEO approval
Business Outlook

Pros

paid training that isn't saying much

Cons

not worth your time, horrible experience

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Support.com Response
7y
I am very sorry you do not feel your experience was successful. We wish you well in your new endeavors.
Viewing 16 - 18 of 176 Reviews

Glassdoor has 1,268 Support.com reviews submitted anonymously by Support.com employees. Read employee reviews and ratings on Glassdoor to decide if Support.com is right for you.