Support.com RST - Remote Service Tech reviews

2.4

32% would recommend to a friend

(176 total reviews)
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Lance Rosenzweig

61% approve of CEO

26% positive business outlook

RST Remote Service Tech employees have rated Support.com with 2.4 out of 5 stars, based on 176 company reviews on Glassdoor. This indicates that most RST Remote Service Tech professionals have an average working experience there. Support.com is rated 38% below average by RST Remote Service Tech professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

176 reviews
1.0
Mar 23, 2019
Recommend
CEO approval
Business Outlook

Pros

You can work from home

Cons

But you'll have to pay for all the expenses of a call center out of the low wage they pay you. They advertise $11 hr but its really $9.00 less running your AC/Heat 24/7 depreciation on your PC you looking at $8 hr after expenses. You will take calls for Comcast customers, the most fraudulent and mismanaged company in history. So expect to be yelled at by (justifiable) irate and pissed off customers at least several times a day. The tools they give you don't work, you'll have to go by their ridiculous script, they will audit all your calls and criticizes you regardless if you get 100% customer reviews. After 30 days only 4 people will be left from your training class of 30 people, so expect to work on your days off with the mandatory overtime. And after five years don't expect any type of raise just a raise in health care deductible insurance that you will never have the money to use. Of the thirty plus years in the workforce it is hands down the worst experience I have ever had.

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Support.com Response
7y
Thank you for your comments, but they are not accurate. Our pay rate is advertised correctly, as we have many positions with varying levels of pay. We also pay an hourly reimbursement for working from home to all hourly employees. We wish you the best in your new endeavors.
3.0
Mar 19, 2019

Remote From Home

Recommend
CEO approval
Business Outlook

Pros

You can work from home, with benefits. Great training.

Cons

Terrible management. No raises, ever.

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Support.com Response
7y
Thank you for your comments. We are sorry this position did not work out for you. We wish you the best in your new endeavors.
5.0
Mar 14, 2019
Recommend
CEO approval
Business Outlook

Pros

Benefits and remote work. People complain about the so much with this company and I can understand why. However, saying they lie or not transparent is completely false. If you look in the Spirit page all the information is right there including what you agreed to when you accepted you position in the company. Everything from how coachings are conducted to NPS spreadsheets and meeting notes from the companies IT department. Recently we experienced a tool outage. The meeting notes addressed this and they are currently looking for solutions to not only prevent this from occurring again but looking at ways of identifying them before they happen. If you wanna stay up-to-date in this company you NEED to be an independent worker and look for the information on your own.

Cons

Limited pay. In order to move up you have to have at least 6 months of employment. This is the standard for most companies tho.

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Support.com Response
7y
Thank you for taking the time to provide us with your feedback and insight. We appreciate that you recognize we are very transparent with our employees, and we are looking for those self-managing work-from-home employees who appreciate transparency from an employer. We do value our online tools that keep our employees up to date on our procedures, policies and tool updates. Thank you for recognizing our commitment to continuous improvement!
Viewing 19 - 21 of 176 Reviews

Glassdoor has 1,268 Support.com reviews submitted anonymously by Support.com employees. Read employee reviews and ratings on Glassdoor to decide if Support.com is right for you.