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Support.com

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Support.com RST reviews

2.5

31% would recommend to a friend

(204 total reviews)
avatar

Lance Rosenzweig

66% approve of CEO

26% positive business outlook

Ratings by category

3.0

Diversity & inclusion

2.3

Work/Life balance

2.2

Culture & values

2.1

Career opportunities

2.0

Senior management

1.9

Compensation and benefits

RST employees have rated Support.com with 2.5 out of 5 stars, based on 204 company reviews on Glassdoor. This indicates that most RST professionals have an average working experience there. Support.com is rated 35% below average by RST professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Reviews by job title

204 reviews
1.0
Sep 25, 2018

Started as a decent job. Ended a nightmare.

Remote support tech rst
Recommend
CEO approval
Business Outlook

Pros

It's a job, you get paid. Insurance benefits. VTO time when you need a break. And, you WILL need a break. It looks good on resume. But not a long term job. Take job knowing you can get some experience, try to survice a year or so, and move on.

Cons

Vendor doesn't know that the tools are down every-other-day. Most Sups hide all day. All the cons have been correctly pointed out in previous reviews. I don't want to waste any more of my time and move forward. But be warned that the job is a big mess from day one and getting worse. It looked to me like there were fewer and fewer agents on the flour over time, and it was a sinking ship. Beware if you have a health issue. make sure you cross all the t's and dot the i's with Family and Medical Leave - and they contact HR before you expose a health issue. Do not discuss it with your sup. He will not care. The Sups are their just to save their butts. Good luck soldier, Just pray for a better job down the road. The economy is getting better. There were some really smart, talented people on the floor and they took good care of the customers, but Support.com doesn't provide the support to keep a good employee around. Their propaganda for good customer service seems to be lip service for their vendor. (which is the most hated company in America) can you guess??

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Support.com Response
7y
We have a very robust health care plan, and we support and follow all FMLA guidelines. We value all our employees and strive to make things less difficult when leave is needed. We also support good attendance when one is feeling well and able to come to work. Thank you for your feedback.
1.0
Aug 31, 2018

Garbage Company

Remote support tech rst
Recommend
CEO approval
Business Outlook

Pros

You get a paycheck not much of one but its money. You work from home

Cons

Lousy Shift Low pay Upper management dont care a bought the staff They change scheduled a lot they outsource what ever they can does not train there staff properly will sugar coat bad new to make it sound good you have a beter chance of getting struck by lightning than getting a raise

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Support.com Response
7y
Thank you for your feedback.
1.0
Aug 30, 2018

Do not leave a job to work for support.com

Remote support tech rst
Recommend
CEO approval
Business Outlook

Pros

WFH is the only pro

Cons

no job security, no foreseeable raises, I never met anyone that worked there more one and half years. i would not recommend this company. i realized my mistake about a month into training and quit went to work for a company that values their employees.

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Support.com Response
7y
Our average tenure is 3.5 years, we have a new pay-for-performance plan that we are excited about! Great job security as we promote 92% from within. Thank you!
Viewing 37 - 39 of 204 Reviews
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Glassdoor has 1,268 Support.com reviews submitted anonymously by Support.com employees. Read employee reviews and ratings on Glassdoor to decide if Support.com is right for you.