Pros
- Legit work from home job - Easy work - Paid training - really cool co-workers (honestly some of the nicest, most personable people I've ever met online) - SDC provides cost-effective support... cheaper if not in-line with most local tech companies
Cons
- questionable business structure - no respect or benefits to employees (just what I suspect are the bare minimum by law) - supervisors publicly humiliate "underlings" - Paid time off is taken away for things like utility outages and other things out of your control - customers you deal with are generally livid by the time they get to you - prepare for lots of unhappy people - no raises - little/no advancement opportunities - all holidays are working holidays and no extra compensation for that. Also no time and a half for overtime. - Bonuses are far and few between - rewarded to only the top percent of people. This is easily "gamed" so the same people will always get them if they are keen enough to figure out the system I went through the paid training and managed to make it to the phones for 2 days. The training was really fun and my trainer was great! The people I met in my training group were really nice people... the kind of folks I wish were real life friends. The training talks up the company quite a lot to get you excited. Once you get to the mentoring phase, the true colors begin to show. During that time, I was screamed at by every customer I got a call from (they try to tell you most of their customers are nice, happy people - they are not.), the whole upsell thing they make RST's do is really ethically questionable (for me anyway), the trainer told us things were one way, but when we got on the floor they were much different, the first encounter I had with a supervisor was absolutely appalling and demoralizing. All in all, if you need the money and have a thick skin and need to work from home, this could work out for you. This definitely didn't work out for me. I have never worked in a place that treats people the way this company treats their employees.
