Is Support.com a good company to work for as a RST?

RST professionals working at Support.com have rated their employer with 2.5 out of 5 stars in 204 Glassdoor reviews. This is a lower than average score with the overall rating of Support.com employees being 3.0 out of 5 stars. Search open RST Jobs at Support.com now and start preparing for your job interview by browsing frequently asked RST interview questions at Support.com .

Does Support.com pay RST employees well?

RST professionals rate their compensation and benefits at Support.com with 1.9 out of 5 stars based on 204 anonymously submitted employee reviews. This is 34.8% worse than the company average rating for salary and benefits. Find out more about RST salaries at Support.com.

How happy are RST professionals working at Support.com?

31% of RST employees at Support.com would recommend their employer to a friend. This rating has decreased by 15% in the past 12 months. RST professionals have also rated Support.com with a 2.3 rating for work-life-balance, 3.0 rating for diversity and inclusion, 2.2 rating for culture and values and 2.1 rating for career opportunities.

What are the top reviewed jobs at Support.com?

Remote Support Tech RST (175) , Remote Services Technician (135) , Personal Technology Expert (90) , Solutions Engineer (47) , Customer Service Representative (34) , RST (26) , Remote Service Technician (24) , PTE (22) , Technical Support (18) , Supervisor (13) , Customer Service Representative (CSR) (11) , Tech Support (11) , Technical Support Representative (10) , Technician (10) , Remote Support Technician (9)

What are the pros of working at Support.com according to real employee reviews?

"A great work from home job answering calls and helping customers." ((in 461 reviews)); "Good benefits and 401k" ((in 89 reviews)); "great training still in training." ((in 51 reviews)); "Some great coworkers" ((in 25 reviews)); "Continuously strive to be latest on technologies..and.. great people around!" ((in 24 reviews))

What are the cons of working at Support.com according to real employee reviews?

"Pay was low and providing tech support for Comcast as a knowledgeable IT professional was dehumanizing" ((in 173 reviews)); "poor Management with in company" ((in 94 reviews)); "If you get a good supervisor" ((in 78 reviews)); "More and more responsibilities with no raises." ((in 42 reviews)); "Queue, terrible managers, bad pay, bad upper management." ((in 33 reviews))

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Support.com

Support.com RST reviews

2.5

31% would recommend to a friend

(204 total reviews)

Lance Rosenzweig

66% approve of CEO

26% positive business outlook

Ratings by category

3.0

Diversity & inclusion

2.3

Work/Life balance

2.2

Culture & values

2.1

Career opportunities

2.0

Senior management

1.9

Compensation and benefits

RST employees have rated Support.com with 2.5 out of 5 stars, based on 204 company reviews on Glassdoor. This indicates that most RST professionals have an average working experience there. Support.com is rated 35% below average by RST professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Parent or family caregiver

Veteran status

Reviews by job title

204 reviews

5.0

Oct 24, 2014

great company

Remote support tech rst

Recommend

CEO approval

Business Outlook

Pros

great team and sups to work with and great trainers. :) It is a really great company to work for.

Cons

don't take the the higher insurance plan as that will cut your pay in half :( Pay is great without the insurance cutting in

1.0

Oct 24, 2014

At first glance appeared great but once I got a feel for the job, no wonder reviews are not so great for this company.

Remote support tech rst

Recommend

CEO approval

Business Outlook

Pros

The only thing good about the remote service technician position is you save money on gas because you work from home. If you value time with family, I would not recommend this job. Overtime if you are willing to work awful shifts. Tuition reimbursement but i did not get to that point.

Cons

No raises unless you get a promotion, and even then the raise amount is not that great. They say they don't micro-manage but they do, a lot. The tools they use to provide service are always having an issue of some kind, which makes it extremely difficult to provide service to their customers who are highly upset they've been transferred multiple times and are ready to take it out on you. It is like their help-desk needs help-desk. Shifts are awful, don't be fooled by other reviews that mention great shifts. Unless you are a complete home body you will most likely not like working here (more can be said but I'll be here forever). First month there and their policies had changed two times and I was still getting messages about upcoming changes.

3.0

Oct 10, 2014

RST

Rst

Recommend

CEO approval

Business Outlook

Pros

Work from home and recieve good benefits

Cons

Micromanagers and low salaries with the added stress of no work-life balance makes for a bad mix of productivity.

Viewing 163 - 165 of 204 Reviews

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Support.com RST reviews

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Reviews by job title

great company

At first glance appeared great but once I got a feel for the job, no wonder reviews are not so great for this company.

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