Support.com Remote Support Tech RST reviews

If you get hired in now the pay is pretty low. If you think you are getting into a tech support job you are mistaken. A typical day as an RST involves reading a script to the customer, making them more angry in the name of customer service. The requirements of this script will change without notice, then you will get audited based on those standards on calls before they were implemented. Once you receive your low audit score they will threaten to fire you. I was fine for a year, one of the top performers, now I am on the fast track for termination because of miscommunication, and lack of desire to anger the customers. I am good at my job, fix every problem.. But I don't script things the way they would like. It's difficult to explain how bad it is, but get a job there and you will see.. Look elsewhere if you want to be valued, if you are an out of work actor this may be a great job for you though.

Work from home, some supervisors aren't realistic, shift changes too frequent. not enough pay for the frustration. Supervisors can't provide input about emplyees, like recommendations for promotion. little room for advancment