Is Support.com a good company to work for as a Remote Tech Support?

Remote Tech Support professionals working at Support.com have rated their employer with 2.4 out of 5 stars in 175 Glassdoor reviews. This is a lower than average score with the overall rating of Support.com employees being 3.0 out of 5 stars. Search open Remote Tech Support Jobs at Support.com now and start preparing for your job interview by browsing frequently asked Remote Tech Support interview questions at Support.com .

Does Support.com pay Remote Tech Support employees well?

Remote Tech Support professionals rate their compensation and benefits at Support.com with 1.8 out of 5 stars based on 175 anonymously submitted employee reviews. This is 40% worse than the company average rating for salary and benefits. Find out more about Remote Tech Support salaries at Support.com.

How happy are Remote Tech Support professionals working at Support.com?

33% of Remote Tech Support employees at Support.com would recommend their employer to a friend. This rating has decreased by 12% in the past 12 months. Remote Tech Support professionals have also rated Support.com with a 2.1 rating for work-life-balance, 2.6 rating for diversity and inclusion, 2.0 rating for culture and values and 1.9 rating for career opportunities.

What are the top reviewed jobs at Support.com?

Remote Support Tech RST (175) , Remote Services Technician (135) , Personal Technology Expert (90) , Solutions Engineer (47) , Customer Service Representative (34) , RST (26) , Remote Service Technician (24) , PTE (22) , Technical Support (18) , Supervisor (13) , Customer Service Representative (CSR) (11) , Tech Support (11) , Technical Support Representative (10) , Technician (10) , Remote Support Technician (9)

What are the pros of working at Support.com according to real employee reviews?

"Work from home, most customers are decent and seem to love the service we provide." ((in 459 reviews)); "Good benefits and 401k" ((in 83 reviews)); "Some great coworkers" ((in 24 reviews)); "Continuously strive to be latest on technologies..and.. great people around!" ((in 24 reviews)); "you can work in your gym shorts, pretty good insurance" ((in 13 reviews))

What are the cons of working at Support.com according to real employee reviews?

"Pay was low and providing tech support for Comcast as a knowledgeable IT professional was dehumanizing" ((in 177 reviews)); "poor Management with in company" ((in 93 reviews)); "If you get a good supervisor" ((in 78 reviews)); "continuously growing workload, poor training, co" ((in 61 reviews)); "More and more responsibilities with no raises." ((in 44 reviews))

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Support.com Remote Tech Support reviews

2.4

33% would recommend to a friend

(175 total reviews)

Lance Rosenzweig

61% approve of CEO

28% positive business outlook

Ratings by category

2.6

Diversity & inclusion

2.1

Work/Life balance

2.0

Culture & values

1.9

Senior management

1.9

Career opportunities

1.8

Compensation and benefits

Remote Tech Support employees have rated Support.com with 2.4 out of 5 stars, based on 175 company reviews on Glassdoor. This indicates that most Remote Tech Support professionals have an average working experience there. Support.com is rated 38% below average by Remote Tech Support professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

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Parent or family caregiver

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Reviews by job title

175 reviews

4.0

May 20, 2021

Easy work from home job

Remote support tech rst

Recommend

CEO approval

Business Outlook

Pros

Work from home Easy to get hired if you know your stuff Paid training Good starting pay Insurance and retirement opportunities

Cons

No pay increase unless promoted Micromanagement is stressful depending on direct supervisor

1.0

Jan 2, 2021

Just dont do it

Remote support tech rst

Recommend

CEO approval

Business Outlook

Pros

Working from home as others stated is the only perk. But in 2020+ that isnt exactly a unique perk anymore.

Cons

Dealing with morons who yell at you for their own fault of renting junk equipment Dealing with people who dont understand how to do anything dealing with SDC management apparently forced sales (it wasnt a requirement when i was there, but was in progress of being one) The forced overtime . I'm not responsible if anyone that is currently working does this and gets fired but back when i was working if you signed up and didnt work the hours nothing really happened. Its your computer but they install spyware on your PC and limits what sofware you're allowed on your own PC. The RST trainers are horrible (I had one fired during my class ) Management/supervisors dont pay attention back when i sent in my email that i was quitting I was still getting team notes etc and asked for my input. I could list more but this will turn into a novel.

4.0

Dec 31, 2020

Work From Home

Remote support tech rst

Recommend

CEO approval

Business Outlook

Pros

Work from home, hours, equipment.

Cons

pay, benefits, recognition, call center

Viewing 10 - 12 of 175 Reviews

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