3.0
Feb 20, 2015
Recommend
CEO approval
Business Outlook
Pros
Work from home, schedule posted, usually a month in advance, limited growth good work/life (speak with your supervisor). Great training!
Cons
Supervisors are constantly monitoring your screen and online activities. Select portions, or clips of your calls, are taken out of context to be used to keep you in control, very easy to be written up by a 'monday morning quartetback' because their matrix system is so full of needless repeating what the customer has said, this is adding to the time the customer has spent on hold..making the person very mad.
