Does Support.com pay their employees well?

According to anonymously submitted Glassdoor reviews, Support.com employees rate their compensation and benefits as 2.7 out of 5. Find out more about salaries and benefits at Support.com. This rating has improved by 5% over the last 12 months.

How satisfied are employees working at Support.com?

42% of Support.com employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Support.com 3.2 out of 5 for work life balance, 2.9 for culture and values and 2.6 for career opportunities.

What are the top reviewed jobs at Support.com?

Remote Support Tech RST (175) , Remote Services Technician (135) , Personal Technology Expert (90) , Solutions Engineer (47) , Customer Service Representative (34) , RST (26) , Remote Service Technician (24) , PTE (22) , Technical Support (18) , Supervisor (13) , Customer Service Representative (CSR) (11) , Tech Support (11) , Technical Support Representative (10) , Technician (10) , Remote Support Technician (9)

What are the pros of working at Support.com according to real employee reviews?

"Work from home was great while attending classes" ((in 452 reviews)); "Good benefits and 401k" ((in 82 reviews)); "Continuously strive to be latest on technologies..and.. great people around!" ((in 28 reviews)); "Some great coworkers" ((in 25 reviews)); "you can work in your gym shorts, pretty good insurance" ((in 12 reviews))

What are the cons of working at Support.com according to real employee reviews?

"Pay was low and providing tech support for Comcast as a knowledgeable IT professional was dehumanizing" ((in 181 reviews)); "poor Management with in company" ((in 92 reviews)); "If you get a good supervisor" ((in 80 reviews)); "Poor Training" ((in 56 reviews)); "More and more responsibilities with no raises." ((in 41 reviews))

What are employees saying about Support.com layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Support.com layoffs and their outlook for job security at Support.com in 2026.

What are the top reviewed Support.com locations?

Redwood City , Sunnyvale , Atlanta , Houston , New York , Los Angeles , Miami , Remote , Chicago , Tampa , Dallas , Orlando , Austin , Pittsburgh , Jacksonville , Charlotte , San Francisco , Charleston , San Diego , Las Vegas , Philadelphia , Milwaukee , Phoenix , Raleigh , Indianapolis , Colorado Springs , Denver , Seattle , Portland , Greenville

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Support.com

Support.com reviews

3.0

42% would recommend to a friend

(162 total reviews)

Lance Rosenzweig

54% approve of CEO

30% positive business outlook

Ratings by category

3.4

Diversity & inclusion

3.2

Work/Life balance

2.9

Culture & values

2.8

Senior management

2.7

Compensation and benefits

2.6

Career opportunities

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

162 reviews

Reviews about "Culture"

Return to all reviews

5.0

Aug 24, 2018

Would Work Again

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The hiring process was easy and you receive an interview immediately. The trainers are very knowledgeable and you can tell they love their job. They make you comfortable and you just know you can go to them for anything. Once you "hit the floor" the supervisors now take care of you. They will assist you with anything you need and never leave you feeling as if you can't go to them. They offer both full time and part time. Full time for me was from 8 am to 4:30 pm and there is always slots for overtime.

Cons

The only con would be the customers that call. Some are belligerent, aggressive and talk down to you. Other than that it's a great company to work for.

Support.com Response

Thank you!

1.0

Aug 17, 2018

RST

Remote support tech rst

Recommend

CEO approval

Business Outlook

Pros

none, the job is low paid you are treated like trash by staff and customers alike. if you make a statement about the issues you are terminated.

Cons

every aspect of this job

Support.com Response

I am sorry to hear your experience was not excellent. We are very proud of our management team, but also realize we can continue to improve. Thank you for your feedback.

4.0

Aug 17, 2018

Remote Services Technician

Remote services technician

Recommend

CEO approval

Business Outlook

Pros

Hiring process was very easy. I put my app in and got a phone interview within an hour. I was offered a position the same day.

Cons

I have read some bad reviews. So far I don’t have any as I am still in training. My training schedule works well with my family life but after training it changes and will not work well, there is no flexibility. They offer shift bids so we will see how that goes.

Support.com Response

We are very excited to have you join the SDC team! As a reminder, all new hires select their production schedule at the time of hire, so if this schedule does not work for you, please work with your trainer or supervisor on the scheduling auction process. Thank you for the feedback, please continue to let us know how your onboarding goes!

Viewing 43 - 45 of 162 Reviews

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