Support.com reviews

Management changes teams all the time. No clear goals or rules about what to offer the customer. For example one manager might tell you to support the customer's manual configuration of their firewall, the next one will tell you that we can't help them.

1. No raises ever, ever. 2. Rules /Policy change all the time. 3. Workload gets harder based on new business needs, and no pay raise to reflect it. Ever. 4. They will squeeze you for anything and everything. 5. Good luck trying to use your earned vacation time. Also company does not give enough vacation time per employee. No paid sick time is provided, you must use your vacation time. 6. No matching 401k, what is the point of 401k if employee doesn't match. 7. People that work out of NYC get paid the same as someone out in the sticks. Cost of living is not a factor at SDC at all. 8. They took Overtime pay on holidays away 9. They took some of our Holidays away, budgeting issues I asume. 10.They raised health insurance by more than 10%, but we still got no raises. 11. You cannot pay any real bills with what you walk away with here. Not kidding. 12. They fired 200 US based employees at the drop of a dime. 13. They outsource, even though they told us US employees they never would. 14. You used to get paid an extra 10-15% on top of you hourly. Based opn what hours you worked. They took that away also. 15 They will also force you to work Overtime when they see it fit for their needs.