Does Support.com pay their employees well?

According to anonymously submitted Glassdoor reviews, Support.com employees rate their compensation and benefits as 2.7 out of 5. Find out more about salaries and benefits at Support.com. This rating has improved by 5% over the last 12 months.

How satisfied are employees working at Support.com?

42% of Support.com employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Support.com 3.2 out of 5 for work life balance, 2.9 for culture and values and 2.6 for career opportunities.

What are the top reviewed jobs at Support.com?

Remote Support Tech RST (175) , Remote Services Technician (135) , Personal Technology Expert (90) , Solutions Engineer (47) , Customer Service Representative (34) , RST (26) , Remote Service Technician (24) , PTE (22) , Technical Support (18) , Supervisor (13) , Customer Service Representative (CSR) (11) , Tech Support (11) , Technical Support Representative (10) , Technician (10) , Remote Support Technician (9)

What are the pros of working at Support.com according to real employee reviews?

"A great work from home job answering calls and helping customers." ((in 461 reviews)); "Good benefits and 401k" ((in 89 reviews)); "great training still in training." ((in 51 reviews)); "Some great coworkers" ((in 25 reviews)); "Continuously strive to be latest on technologies..and.. great people around!" ((in 24 reviews))

What are the cons of working at Support.com according to real employee reviews?

"Pay was low and providing tech support for Comcast as a knowledgeable IT professional was dehumanizing" ((in 173 reviews)); "poor Management with in company" ((in 94 reviews)); "If you get a good supervisor" ((in 78 reviews)); "More and more responsibilities with no raises." ((in 42 reviews)); "Queue, terrible managers, bad pay, bad upper management." ((in 33 reviews))

What are employees saying about Support.com layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Support.com layoffs and their outlook for job security at Support.com in 2026.

What are the top reviewed Support.com locations?

Redwood City , Sunnyvale , Atlanta , Houston , New York , Los Angeles , Miami , Remote , Chicago , Tampa , Dallas , Orlando , Austin , Pittsburgh , Jacksonville , Charlotte , San Francisco , Charleston , San Diego , Las Vegas , Philadelphia , Milwaukee , Phoenix , Raleigh , Indianapolis , Colorado Springs , Denver , Seattle , Portland , Greenville

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Support.com

Support.com reviews

3.0

42% would recommend to a friend

(1,242 total reviews)

Lance Rosenzweig

54% approve of CEO

30% positive business outlook

Ratings by category

3.4

Diversity & inclusion

3.2

Work/Life balance

2.9

Culture & values

2.8

Senior management

2.7

Compensation and benefits

2.6

Career opportunities

Support.com has an employee rating of 3.0 out of 5 stars, based on 1,242 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Support.com employee rating is 22% below average for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

1K reviews

2.0

Apr 16, 2013

Liars, cheats, and thieves!

Sales troll

Recommend

CEO approval

Business Outlook

Pros

Work at home, some truly caring co-workers and supervisors. Used to be decent pay.

Cons

Constant shuffling of shifts you work, who you answer to, rules and goals change nearly daily. Promising that if you 'hang in there' you will get a raise. They told their sales people that they were bringing in extra shift help from Bangalore, India. This came after week upon week of demanding and making overtime mandatory /every Day/ for these people. Promises were made to the sales people that no, our jobs would not be outsourced, this was a temporary fix! Instead.. we were stabbed in the back.

2.0

Apr 16, 2013

Policy changes on a near daily basis.

Personal technology expert

Recommend

CEO approval

Business Outlook

Pros

Work from home. Decent pay and benefits. Quite a few knowledgeable technicians and tech leads who you can definitely learn from. Direct supervisors, for the most part, are extremely friendly and helpful.

Cons

ZERO opportunity for advancement. Current focus has frozen the hiring of any additional Personal Technology Experts and instead the hiring of more lower paid Remote Support Technicians. The sales staff is in Manilla and they are an absolute joke. You WILL get yelled at by customers because of somebody else's mistake. Being contracted out from a 3rd party company that you represent, you are at their mercy when it comes to policy changes. Just got your greeting down to a science, know how to resolve an issue in record time? Too bad, they just changed policy for some inexplicable reason and now you need to do things completely different with NO explanation for the reason for change.

2.0

Apr 12, 2013

Avoid if possible, currently off-shoring as much as possible

Solutions engineer

Recommend

CEO approval

Business Outlook

Pros

Work from home, can work in pajamas, Supervisors are very professional and do their job properly and can make working here a bit more tolerable

Cons

No room for advancement, Constantly criticized by QA about criteria that is constantly changing, you are NOT there for your technical expertise, you are there to answer call center phones and follow procedure and the allowed time for completing work orders becomes less and less increasing pressure on you. No raises for three years yet the CEO and upper management collect large salaries, stock options and bonuses. One more thing, they offshore offshore offshore. Shift bids are a joke.

Viewing 1183 - 1185 of 1,242 Reviews

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