Support.com reviews

-No raises in years -Different answers from every supervisor -Constantly changing schedules with no real say which one you get -Most of the actual technical work is done in India so North American workers are left to deal with most of the mundane customer service work with irate customers -Constant policy changes, sometimes with no notice until days after the fact -Get harassed if you actually try to use your PTO -No paid holidays -Hard to move up -Have to fight to actually have your accomplishments put into your review -Get punished by management if you bring any problems to their attention

• High turnover rates in the Human Resources Department and Payroll department. The inability of upper management to express humility is one major reason why both departments are in turmoil. Cursing and demoralizing comments towards the admin can be heard throughout the entire office on a daily basis and has been witnessed by everyone in the company. If you aren’t a favorite, expect to receive the wrath at least once during your employment with Support.com. • FAVORITISM. This is just referring to the corporate office. It is evident who upper management favors because “favorites” receive special treatment and aren’t forced to suffer the wrath; their suggestions are what dictate company events and they are the ones that receive elaborate “going away” parties when they resign. • Employees that approach upper management with questions concerning HR are often talked down to or lied to. Aside from dealing daily with the demoralizing nature of upper management, employees are often harassed, threatened with employment termination and reputation. Common comments include “the valley is very small, everyone knows everyone”. Lies about past teammates are used as a way to explain the high turnover rate. These lies are quickly exposed after working here for a week. • LACK OF RECOGNITION. Most employees would expect to receive a raise or promotion when their responsibilities are increased, especially when performing the work that would typically be done by a more senior employee or several employees. This is not the case here. When a teammate resigns expect to take on their responsibilities. If you are not one of the “favorites” you will not receive a promotion unless there is the chance that you are going to quit.