Does Support.com pay their employees well?

According to anonymously submitted Glassdoor reviews, Support.com employees rate their compensation and benefits as 2.7 out of 5. Find out more about salaries and benefits at Support.com. This rating has improved by 5% over the last 12 months.

How satisfied are employees working at Support.com?

42% of Support.com employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Support.com 3.2 out of 5 for work life balance, 2.9 for culture and values and 2.6 for career opportunities.

What are the top reviewed jobs at Support.com?

Remote Support Tech RST (175) , Remote Services Technician (135) , Personal Technology Expert (90) , Solutions Engineer (47) , Customer Service Representative (34) , RST (26) , Remote Service Technician (24) , PTE (22) , Technical Support (18) , Supervisor (13) , Customer Service Representative (CSR) (11) , Tech Support (11) , Technical Support Representative (10) , Technician (10) , Remote Support Technician (9)

What are the pros of working at Support.com according to real employee reviews?

"A great work from home job answering calls and helping customers." ((in 459 reviews)); "Good benefits and 401k" ((in 79 reviews)); "Continuously strive to be latest on technologies..and.. great people around!" ((in 26 reviews)); "Some great coworkers" ((in 25 reviews)); "decent insurance, scheduled based on performance." ((in 13 reviews))

What are the cons of working at Support.com according to real employee reviews?

"Pay was low and providing tech support for Comcast as a knowledgeable IT professional was dehumanizing" ((in 179 reviews)); "poor Management with in company" ((in 89 reviews)); "If you get a good supervisor" ((in 79 reviews)); "Poor training" ((in 58 reviews)); "More and more responsibilities with no raises." ((in 43 reviews))

What are employees saying about Support.com layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Support.com layoffs and their outlook for job security at Support.com in 2026.

What are the top reviewed Support.com locations?

Redwood City , Sunnyvale , Atlanta , Houston , New York , Los Angeles , Miami , Remote , Chicago , Tampa , Dallas , Orlando , Austin , Pittsburgh , Jacksonville , Charlotte , San Francisco , Charleston , San Diego , Las Vegas , Philadelphia , Milwaukee , Phoenix , Raleigh , Indianapolis , Colorado Springs , Denver , Seattle , Portland , Greenville

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Support.com

Support.com reviews

3.0

42% would recommend to a friend

(1,242 total reviews)

Lance Rosenzweig

54% approve of CEO

30% positive business outlook

Ratings by category

3.4

Diversity & inclusion

3.2

Work/Life balance

2.9

Culture & values

2.8

Senior management

2.7

Compensation and benefits

2.6

Career opportunities

Support.com has an employee rating of 3.0 out of 5 stars, based on 1,242 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Support.com employee rating is 22% below average for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

1K reviews

2.0

Dec 30, 2013

Laid off at least 50 PTE's with no notice

Personal technology expert

Recommend

CEO approval

Business Outlook

Pros

Work from home, decent benefits, good compassionate coworkers who were willing to help their fellow coworker in a heartbeat , options for advancement opportunities, employee stock

Cons

Little to no communication with it's employees , we were all left in the dark for over a month as to what the future of our employment was then we were all terminated with no notice.

1.0

Dec 30, 2013

A good company that went real bad, real fast

Personal technology expert

Recommend

CEO approval

Business Outlook

Pros

Good training. Helpful and useful working environment/chat among peers. Working from home is great.

Cons

They fired 100+ people over a phone call. With no notice.

1.0

Apr 28, 2013

Every Shift Is A Waking Nightmare

Work from home technician

Recommend

CEO approval

Business Outlook

Pros

You are working from home, which affords you many options that you would not be able to exercise in a standard office without being judged. After a few months, this will be the only thing you can cling to. - Work in your underwear - Hold your head in your hands and think about life decisions that led you to work somewhere like this between each call. Plenty of time for self reflection while you put off answering the next of an endless stream of calls for as long as you can.

Cons

- Management lies about incentives and bonuses for improving performance. - Management promised raises when we reached profitability then cancelled them. - Sales force has been fired and outsourced after promising that wouldn't happen. - They are starting to outsource some of the technical work as well. - They schedule and reschedule and move people around to stay at the absolute bare minimum service levels agreed to by partners. ( There is always a queue, customers are always upset. ) - You will get yelled at, multiple times a day by customers who have been on hold 1-4 hours. - You will get yelled at, multiple times a day by customers who were lied to by sales. - The absolute most soul crushing work experience you will ever have, and this is coming from someone who has worked retail over the holidays a number of times. Why don't I just quit, you are wondering? I simply don't have the energy any more, I'm too busy dreading logging into work.

Viewing 19 - 21 of 1,242 Reviews

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