Does SurePayroll pay their employees well?

According to anonymously submitted Glassdoor reviews, SurePayroll employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at SurePayroll. This rating has decreased by 7% over the last 12 months.

How satisfied are employees working at SurePayroll?

46% of SurePayroll employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated SurePayroll 3.6 out of 5 for work life balance, 3.0 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at SurePayroll?

Customer Service Representative (20) , Account Executive (18) , Inside Sales Representative (7) , Manager (7) , Senior Customer Service Representative (5) , Supervisor (5) , Inside Sales (3) , Payroll Specialist (3) , Sales Executive (3) , Sales Representative (3) , Tax Specialist (3) , Account Manager (2) , Customer Service Representative (CSR) (2) , District Sales Manager (2) , Hardworker (2)

What are the pros of working at SurePayroll according to real employee reviews?

"Great benefits in a relatively short time after the Paychex acquisition." ((in 22 reviews)); "Great people work there and teams are positive with each other." ((in 12 reviews)); "Competitive Pay good co" ((in 6 reviews)); "Surepayroll/Paychex has maintained a great culture for its employees." ((in 6 reviews)); "Good compensation" ((in 5 reviews))

What are the cons of working at SurePayroll according to real employee reviews?

"Management has no clue as to the "happenings of the employees" they think everthing is fine and dandy when really employees are UNHAPPY" ((in 12 reviews)); "had 4 managers in 3 years" ((in 9 reviews)); "Management could care less about you, training sets you up for failure, management refuses to listen to major issues, they favor certain people." ((in 9 reviews)); "Horrible leadership" ((in 7 reviews)); "Upper management is not held accountable for mistakes they make" ((in 6 reviews))

What are employees saying about SurePayroll layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about SurePayroll layoffs and their outlook for job security at SurePayroll in 2026.

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SurePayroll

Part of Paychex

SurePayroll reviews

3.3

46% would recommend to a friend

(187 total reviews)

John Cumbee

69% approve of CEO

41% positive business outlook

Ratings by category

3.6

Work/Life balance

3.5

Diversity & inclusion

3.5

Compensation and benefits

3.1

Career opportunities

3.0

Culture & values

2.9

Senior management

SurePayroll has an employee rating of 3.3 out of 5 stars, based on 187 company reviews on Glassdoor which indicates that most employees have a good working experience there. The SurePayroll employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

187 reviews

4.0

May 4, 2017

Great team environment

Customer service supervisor

Recommend

CEO approval

Business Outlook

Pros

-casual dress - competitive benefits - ongoing on the job training - great company culture

Cons

End of year can be stressful due to taxes filings but company tries to make it more relaxed by having contests and other perks

5.0

May 4, 2017

SurePayroll IT team is leading in Innovation!

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

We at SurePayroll are now using new tools like JIRA, Confluence & Git. We are breaking our monolithic application into Micro services, we are using RabbitMQ, SOLR, we are planning to deploy using Dockers. Within 1 year, entire landscape has changed. The IT department has gone from slow paced to working on cutting edge & fast paced. We are even planning to build our UI using Angular 2.0. QA team is focused heavily on Automation using Selenium. Under new leadership in IT, there is renewed sense of urgency and this is good. For last few years, I feel we were slowing down and now we are getting back to be a top player. If we continue like this, we will be one of the most innovative company in Chicago area.

Cons

Developers are taking little more time to learn newer technologies. But we will get this done. Part of change at SurePayroll.

2.0

Dec 18, 2016

Smoke and Mirrors

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Great starting pay for a call center ($17.25). Great benefits.

Cons

They tell you how great it is to work for SurePayroll yet they have a high turnover rate! Most of the reps have been in their positions for less than a year. During year end, there is NO work life balance. If you have children, expect to be away from them for at least 12 hours a day while working for this company. The managers, supervisors and team leads are not as friendly and flexible as they portray themselves to be. After two weeks of training you will be thrown onto the phones before you're ready. There's supposed to be help nearby (because of your inexperience) but your team leads will not be as helpful or present as you'd think. It's really disappointing. Your coworkers will be petty and will throw you under the bus. Be careful what you say and WHO you say it to. Don't make the mistake of thinking someone is your 'friend' after one friendly conversation.

Viewing 52 - 54 of 187 Reviews

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