Surescripts reviews

3.0

41% would recommend to a friend

(79 total reviews)

Frank Harvey

43% approve of CEO

37% positive business outlook

Reviews by job title

79 reviews

Reviews about "Culture"

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5.0
Jul 3, 2019
Recommend
CEO approval
Business Outlook

Pros

I am trusted to do my job at Surescripts. We are moving fast and sometimes companies lose out on opportunity when they get into analysis paralysis. I feel Surescripts does a really good job of balancing risk and making good decisions quickly when needed. The culture at Surescripts is one of my favorite parts of the company. Because we are mid-size, we are still able to do full company events with employees and sometimes our families too. We have a great sense of community and truly care about one another. Work is our priority but strong friendships are abound at Surescripts too.

Cons

We are working hard on improving the way we work between departments cross-functionally. We are growing so we are often focused on making sure our own teams are working and communicating effectively. We know we can do better across the company and are actively working on a plan to improve.

5.0
Jul 1, 2019
Recommend
CEO approval
Business Outlook

Pros

You know those people in your life that won't shut up about how amazing their job is? The ones that authentically love what they do every day? Well, I'm one of those people and I’m not sorry about it. Here are a few things I love about Surescripts: 1.) The team at Surescripts is such an amazing group of people to work with! I can honestly say that the people who work here are bright, motivated, and passionate about the role they play in our company and the Healthcare industry. It's energizing to come to work and be surrounded by people who are great at what they do. It makes me want to be the best version of myself I can be! The culture and talent at this company is one of many reasons I am still a satisfied employee. 2.) The focus we place on our customers is felt throughout our organization. It's in the very fabric of who we are and at the end of the day, it's ultimately who we hold ourselves accountable to. Working someplace that you can feel the impact you have on your customers every day is so rewarding. And when we hear that something needs to be changed, we don't hesitate to roll up our sleeves and change it for the better. 3.) Surescripts does a great job focusing on employee engagement and that is something that I personally feel more at a smaller company (less than 1,000 employees). For example, I'm able to have a conversation with my executive team when needed without feeling like I'm a burden or wasting their time. Not only do they know my name but they at least have a general sense of what I'm working on which is so empowering! Surescripts also knocks it out of the park with employee events. There are events all year round like baking competitions, company picnics, or our annual holiday gathering. We also have ticket drawings for sporting events and contests throughout the year that give employees an opportunity to express their creativity.

Cons

No company is perfect but at least the things that Surescripts has to work on are relatively easy to address. Here's what I don't love so much: 1.) Surescripts is a company that has grown relatively quickly. An unintentional consequence of this growth is that some of what I would consider foundational pieces to any business/workplace are a little lacking for our size. As an example, we have many internal systems but unfortunately, these systems don’t always talk to each other. This can make it difficult to get at data or information in an efficient way. Additionally, while the training and onboarding process has vastly improved since I started in 2016, I still think there are some things we could do to further develop it like building out a single place to find all of the content. 2.) The only other thing that I can think of that needs improvement at Surescripts is that it can be easy to think and work in a silo. As I mentioned in the pros section, the people at this company are bright and passionate about what they do. We have great ideas all the time and sometimes we’re so excited to get that idea off the ground, we forget to check in with other areas of the organization to see if anyone else has the same idea or there is already work in progress. This is something that is starting to change thanks to senior leadership having more conversations earlier.

3.0
Jun 25, 2019
Recommend
CEO approval
Business Outlook

Pros

Purpose of review is to give a balanced view of what my experience was like. * Diversity of staff, with range of ages across most levels (see older and younger workers in same level- not just young like other IT firms) * Reasonable work hours and demands * Ability for many to telecommute (and set up well for it as staff split between VA & MN). * Most of Senior Leadership approachable; CEO is nice and well respected. * E-prescribing is an area of health care that is working well so can feel good working in it * Many colleagues are nice depending on dept. * Agile focused.

Cons

* The April 2019 FTC pending lawsuit against Surescripts adds a significant level of uncertainty - esp someone looking to join from a stable company. Unknown how outcome could affect business or most importantly job security. This FTC lawsuit is public and easily found on Surescripts website, FTC and Google search. * Some departments don't work well with each other or are siloed, including teams within departments (including my last one). Made it harder to get job done and to innovate – as had to be careful not to step on others feet without knowing it – especially when new. Got frustrating when having to ask a question and get push back or step into process that is unknown and being reprimanded for it. *Some staff are introverted and rather direct (not a company of extraverts). Staff takes and posts results of Myers-Briggs type test on office/cube door so you know what they are like. * Business is rather slow moving for core products.

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