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      TP

      Engaged Employer

      TP Boca Raton reviews

      3.8

      88% would recommend to a friend

      (227 total reviews)

      Jorge Amar

      Not enough data to show CEO approval

      87% positive business outlook

      Ratings by category

      4.6

      Diversity & inclusion

      4.3

      Career opportunities

      4.2

      Culture & values

      4.1

      Work/Life balance

      4.1

      Senior management

      4.1

      Compensation and benefits

      Employees in Boca Raton have given TP a rating of 3.8 out of 5 stars, based on 227 company reviews on Glassdoor. This indicates that most employees have a good working experience in Boca Raton. The TP employee rating in Boca Raton is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      227 reviews
      5.0
      Sep 25, 2021

      tech support

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great employee incentives and work environment!

      Cons

      Not enough time spent training employees before putting them on live calls. Lack of communication among the different departments.

      avatar
      TP Response
      4y
      Thank you for your review! Have a great day!
      4.0
      Sep 7, 2021

      csr

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      it was a good company

      Cons

      dislike the management, they were unprfessional

      avatar
      TP Response
      4y
      Thank you for your review! Have a nice day!
      2.0
      Aug 16, 2021

      Great for now . . .

      Agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Pros: Study job - study pay & less financial stress. I lived pretty well for ten years under the call center pay scale. It's not bad. Easy job - just, be nice and helpful. Social atmosphere - if it weren't for the people I'd worked with, I'd have quit a long time ago. Still should've.

      Cons

      Cons: Customers - imagine there's a race of people called customers and you're hella racist. Because you will hate then, they will hate you. Not all the time of course and some will be nice but... There will be days... ACW (after call work) - this metric is usually about 20 seconds that you have to meet. If workforce is doing their job maximizing resources, this is (at most) the time you'll have between calls. High stress envicroment - even if it's not sales oriented you'll still have average handle time metrics, hold time metrics, and call review scores to deal with. It's not hard, just annoying. Everything you do is under a microscope. That in addition to taking call after call after call leads some folks to burn out. Accept that going in. That tone that indicates you have a call beep - I've been outta the center and started truck driving fairly recently. I still have dreams of that tone. I hope it fades as time goes on.

      avatar
      TP Response
      4y
      We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with us. We would like to help you further. Please call us at 1-800-994-9335 or email us at LetsConnect@Teleperformance.com to tell us more about your experience so we can work with you and resolve it.
      Viewing 58 - 60 of 227 Reviews
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