Is TP a good company to work for as a Client Associate?

Client Associate professionals working at TP have rated their employer with 4.1 out of 5 stars in 12,521 Glassdoor reviews. This is a lower than average score with the overall rating of TP employees being 4.4 out of 5 stars. Search open Client Associate Jobs at TP now and start preparing for your job interview by browsing frequently asked Client Associate interview questions at TP .

Does TP pay Client Associate employees well?

Client Associate professionals rate their compensation and benefits at TP with 4.0 out of 5 stars based on 12,521 anonymously submitted employee reviews. This is 7.2% worse than the company average rating for salary and benefits. Find out more about Client Associate salaries at TP.

What are the top reviewed jobs at TP?

Customer Service Representative (13911) , Customer Service Representative (CSR) (5154) , Customer Service Agent (2602) , Analyst (1526) , Customer Service (1484) , Expert em Interação (1412) , Content Moderator (1268) , Supervisor (1108) , Call Center Agent (1069) , Customer Service Associate (938) , Agent (895) , Team Leader (813) , Executive (779) , Operations Customer Expert 1 (730) , Agente De Atendimento (632)

What are the pros of working at TP according to real employee reviews?

"Honestly the best reason is that some jobs are still work from home which is good." ((in 2010 reviews)); "The people here are great to work with and they the hours are very flexible." ((in 1807 reviews)); "Learning part is good and sharing of knowledge between us helps to develop the skill and good work environment." ((in 1803 reviews)); "The training is good and it allows us to exercise the things we really need to do during the actual work" ((in 1487 reviews)); "Good environment is good." ((in 1252 reviews))

What are the cons of working at TP according to real employee reviews?

"The salary is low and not enough for my family as well as my personal needs." ((in 3779 reviews)); "Not able to get in contact with the outside world and poor management depending on which account you work for." ((in 2513 reviews)); "Low pay for nearly 9 hour shifts (including your lunch but still on the clock)" ((in 1527 reviews)); "I provide Customer Service mostly in English and there is no bonus for being fluent in a second language." ((in 365 reviews)); "Poor communication and dropping classes with little notice" ((in 285 reviews))

TP Client Associate reviews

4.1

83% would recommend to a friend

(12,521 total reviews)

Jorge Amar

92% approve of CEO

77% positive business outlook

Ratings by category

4.4

Diversity & inclusion

4.1

Culture & values

4.1

Career opportunities

4.0

Work/Life balance

4.0

Senior management

4.0

Compensation and benefits

Client Associate employees have rated TP with 4.1 out of 5 stars, based on 12,521 company reviews on Glassdoor. This indicates that most Client Associate professionals have an excellent working experience there. TP is rated in line with the average (within 1 standard deviation) by Client Associate professionals compared to other employers within the Management & Consulting industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

13K reviews

2.0

Feb 9, 2016

Teleperformance is a joke

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

They try to have fun events like pizza day or popcorn while you pick up your check. However the cons outweigh benefits

Cons

Everyone you ever went to high school is there working(from your high school bf who now has three kids to the high school pot head ). The supervisors are more like babysitters, they have a title without much responsibility. The smees are the ones answering everyone's questions and yet do not have the same pay as the supervisors. There is hardly any advancement (yes this is why you have 10 yr agents on floor). They work you like a slave( forcing you to have bathroom breaks deducted from your 15 min break time ). Oh did I mention that the system crashes every 5 minutes and yet your the one yelled at for extended time (even though it's the system crashing that took you longer to finish your call). Pay is okay nothing special, but try to get a job on base instead.

TP Response

10y

Hi! We are sorry to hear that. Your feedback is very important for us. Feel free to share your ideas and concerns by filling out our Human Resources inquiry at http://goo.gl/QXXOAh. Best regards!

4.0

Feb 5, 2016

Customer Care Support

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

A big company, international community. Opportunity to promote but mostly within your department and specific language skills.

Cons

Hardly you can promote to higher positions, only within your department and specific language skills. At my experience supervisors and higher positions employees were found outside of the department. Even if you have perfect education they are looking only to your specific language skills and want you at concrete position: call, chat, e-mail handler. Big minus - very stressful job and the local management do everything to make it even more stressful.

TP Response

10y

Thank you for your review! Your opinion is very important to us. Please feel free to share with us your ideas and concerns about Teleperformance by filling out our Human Resources inquiry at http://goo.gl/QXXOAh. Best regards!

2.0

Feb 4, 2016

tpusa

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Great co-workers love the work

Cons

Bad leadership in some areas too much change

TP Response

10y

Hi! We are sorry to hear that. Your feedback is very important for us. Feel free to share your ideas and concerns by filling out our Human Resources inquiry at http://goo.gl/QXXOAh. Best regards!

Viewing 12298 - 12300 of 12,521 Reviews

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TP Client Associate reviews

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Teleperformance is a joke

Customer Care Support

tpusa

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