Is TP a good company to work for as a Client Associate?

Client Associate professionals working at TP have rated their employer with 4.1 out of 5 stars in 12,519 Glassdoor reviews. This is a lower than average score with the overall rating of TP employees being 4.4 out of 5 stars. Search open Client Associate Jobs at TP now and start preparing for your job interview by browsing frequently asked Client Associate interview questions at TP .

Does TP pay Client Associate employees well?

Client Associate professionals rate their compensation and benefits at TP with 4.0 out of 5 stars based on 12,519 anonymously submitted employee reviews. This is 7.2% worse than the company average rating for salary and benefits. Find out more about Client Associate salaries at TP.

What are the top reviewed jobs at TP?

Customer Service Representative (13909) , Customer Service Representative (CSR) (5155) , Customer Service Agent (2602) , Analyst (1526) , Customer Service (1484) , Expert em Interação (1412) , Content Moderator (1268) , Supervisor (1108) , Call Center Agent (1069) , Customer Service Associate (938) , Agent (895) , Team Leader (813) , Executive (779) , Operations Customer Expert 1 (728) , Agente De Atendimento (632)

What are the pros of working at TP according to real employee reviews?

"Honestly the best reason is that some jobs are still work from home which is good." ((in 2022 reviews)); "The people here are great to work with and they the hours are very flexible." ((in 1813 reviews)); "Learning part is good and sharing of knowledge between us helps to develop the skill and good work environment." ((in 1806 reviews)); "The training is good and it allows us to exercise the things we really need to do during the actual work" ((in 1506 reviews)); "Since I am working in BPO's I found this company is amazing in and the work culture is good." ((in 1245 reviews))

What are the cons of working at TP according to real employee reviews?

"The salary for tenured agents is low and their annual salary increase is also low." ((in 3806 reviews)); "Not able to get in contact with the outside world and poor management depending on which account you work for." ((in 2497 reviews)); "Low pay for nearly 9 hour shifts (including your lunch but still on the clock)" ((in 1537 reviews)); "I provide Customer Service mostly in English and there is no bonus for being fluent in a second language." ((in 346 reviews)); "Poor communication and lack of support" ((in 292 reviews))

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TP

TP Client Associate reviews

4.1

83% would recommend to a friend

(12,519 total reviews)

Jorge Amar

92% approve of CEO

77% positive business outlook

Ratings by category

4.4

Diversity & inclusion

4.1

Culture & values

4.1

Career opportunities

4.0

Work/Life balance

4.0

Senior management

4.0

Compensation and benefits

Client Associate employees have rated TP with 4.1 out of 5 stars, based on 12,519 company reviews on Glassdoor. This indicates that most Client Associate professionals have an excellent working experience there. TP is rated in line with the average (within 1 standard deviation) by Client Associate professionals compared to other employers within the Management & Consulting industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

13K reviews

1.0

Dec 16, 2015

Horrible PLEASE STAY AWAY

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Overtime, training is Monday through Friday, Some of the supervisors are nice, sometimes food is catered...that's it

Cons

Humana Customer service Campaign is horrible. They put me through a 3pm-11:30pm pm training for 10 weeks . After I graduated training, Me and about 11 more Co workers were told we couldn't work In humana's customer service department because we didn't have log in credentials (recruiting never had us on the roster to even receive login in credentials ). Hr Came in one day and said we had to transfer to humana Pharmacy or else we would be terminated. Now after spending 10 Weeks in Customer service training we spent another 3 weeks in humana Pharmacy training....ONLY TO FIND OUT IT WAS A SALES POSITION. WE HAD TO HAVE E AT LEAST 8 ENROLLMENTS A DAY. NOT TO MENTION OUR PAY WAS DROPPED FROM $10 AN HOUR TO $9 AN HOUR Only 30 minute lunch breaks, no paid holidays, insurance is too high

TP Response

Your review is alarming and we would appreciate if you would contact us via our LET'S CONNECT help line at 800-664-9335 or email us at LetsConnect@teleperformance.com so that we can properly file your complaint and conduct an investigation. Thank you.

3.0

Dec 7, 2015

Good Company With Friendly Environment

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Good working environment, friendly co-workers and supervisors, you don't get pushed for sales for all the time.

Cons

Pay rate is minimum. The job is stressful so pay should be more than minimum wage.

TP Response

Thank you for your lovely review. We see to it to provide our employees a fun and great experience with us and we're delighted to know about yours. All the best and have a nice day ahead!

2.0

Dec 7, 2015

Not the best place

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

International environment, nice people to work with

Cons

A lot of pressure, few time for break, bad training and big confusion

TP Response

Thank you for sharing your opinion. Our goal is to equip our employees with the proper training and support needed to be able to do their jobs well. Kindly share your feedback with us at http://bit.ly/TPHR-newform. We'll make sure to conduct an investigation to avoid similar instances from happening again. Thank you.

Viewing 12313 - 12315 of 12,519 Reviews

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