TP Customer Service Experts reviews

4.2

86% would recommend to a friend

(231 total reviews)

Jorge Amar

100% approve of CEO

83% positive business outlook

Customer Service Experts employees have rated TP with 4.2 out of 5 stars, based on 231 company reviews on Glassdoor. This indicates that most Customer Service Experts professionals have an excellent working experience there. TP is rated in line with the average (within 1 standard deviation) by Customer Service Experts professionals compared to other employers within the Management & Consulting industry (3.7 stars).

Reviews by job title

231 reviews
1.0
Oct 27, 2021
Recommend
CEO approval
Business Outlook

Pros

I only was hired on because my account was transferred to TP from another company.

Cons

Fours years and got a .25 raise. Agents lack any sort of critical thinking that prevents them from actually solving an issue rather than pass it off to the next person.

avatar
TP Response
4y
We care deeply about our people and we are sorry we were not able to match your expectations. We would like to connect with you to discuss what can be done and make sure this doesn’t happen again in the future. Please call us at 1-800-994-9335 or email us at LetsConnect@Teleperformance.com so we can work with you to resolve this issue as quickly as possible. Thank you for your feedback!
3.0
Oct 19, 2021

Truth and Facts

Recommend
CEO approval
Business Outlook

Pros

One of the best help desk experiences, and a Fun and friendly environment

Cons

The hours are not so flexible, Pay rates are barely above minimum wage, best for teenagers and people in their early 20s

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TP Response
4y
Thank you for bringing this issue to our attention. We’re sorry you had a bad experience and we want to do better. Please call us at 1-800-994-9335 or email us at LetsConnect@Teleperformance.com with additional feedback so we can further assist you.
4.0
Oct 5, 2021
Recommend
CEO approval
Business Outlook

Pros

Good place to work and build your career further

Cons

work-life balance salary hike is not there

avatar
TP Response
4y
Thank you for your review! Have a good day!
Viewing 208 - 210 of 231 Reviews

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