TP Customer Service Experts reviews

The management in one account uses their position to promote their allies, giving the impression of "WHO KNOWS WHO" or also called " BACKER SYSTEM" Thus failing to promote those deserving one. Whoever goes against their will or challenge their decisions with good reasons are being castrated. Upper management keep changing and enforcing certain policies by whims without prior notice. Supervisors are forced to implement the rules immediately and at some point needs to manipulate their stats/ KPI in order to keep their job thus creating havoc in agents level. The company also overlooked the value of updated files and over-worked staff in HR department, resulting to dissatisfied employees being penalized,endorse and suspended unfairly due to invalid EAF points and disputes in salary for others. Unnecessary reports by several departments will then be made,, unjust treatment that could also lead to legal issues and a worn out management staff. A bad company reputation with bad publicity can hurt the company's image.