TP Technical Agent reviews

4.6

94% would recommend to a friend

(2,128 total reviews)

Jorge Amar

91% approve of CEO

88% positive business outlook

Technical Agent employees have rated TP with 4.6 out of 5 stars, based on 2,128 company reviews on Glassdoor. This indicates that most Technical Agent professionals have an excellent working experience there. TP is rated 24% above average by Technical Agent professionals compared to other employers within the Management & Consulting industry (3.7 stars).

Reviews by job title

2K reviews
4.0
May 31, 2026
Recommend
CEO approval
Business Outlook

Pros

- Friendly and positive work culture with supportive, cheerful, and cooperative colleagues. - Diverse and inclusive environment with employees from different nationalities, cultures, and age groups. - Excellent employee engagement initiatives, including regular staff and team trips with enjoyable and well-organized activities. - Outstanding HR team with strong communication, continuous support, and a genuine focus on employee wellbeing. - Excellent employee benefits, including comprehensive and high-quality medical insurance coverage. - Strong organizational structure and well-managed processes across departments. - Great training opportunities that support employee development and professional growth.

Cons

- While the company is highly organized overall, I experienced a situation that felt unprofessional and uncomfortable regarding employee confidentiality. During a training session, employees were asked to complete what was presented as an anonymous feedback form about the trainer. I accidentally selected the wrong rating on the form, and later the trainer approached me directly asking why I had submitted that feedback because it negatively affected his application for a trainer position. This situation made me question the confidentiality of the process and discouraged honest feedback.

5.0
May 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Supportive team environment, good training programs, and opportunities to improve communication and customer service skills.

Cons

High call volume during peak seasons, stressful situations with customer complaints, and rotating work schedules.

avatar
TP Response
1mo
Thank you for taking the time to leave a review! Your feedback means a lot to us. Have an amazing day!
1.0
May 27, 2026
Recommend
CEO approval
Business Outlook

Pros

Work from home is the only good thing

Cons

poor salary terrible mid level managers 6 minutes toilet breaks and you can't take one 1 hour before close time constantly dealing with angry customers who yell and abuse you, company policy on dealing with such is very lax and ridiculous. KPI is based on things out of your control

avatar
TP Response
1mo
We are sorry to hear about your experience. We'd like to understand further and do our best to learn from it. Can you please share more details with us at http://bit.ly/TPHR-newform. Your feedback are truly valued. Stay Safe! Regards TP Canada
Viewing 13 - 15 of 2,128 Reviews

Glassdoor has 101,114 TP reviews submitted anonymously by TP employees. Read employee reviews and ratings on Glassdoor to decide if TP is right for you.