Can be great, can be horrible., depending on your KPI, callers, supervisors and most importantly... PERSONALITY!
Pros
-the availability of medical/dental/vision/life insurance -flexible hours in that you can submit your personal availability -the high probability that overtime is available to request and take part in; which can, under certain circumstances, allow your rate of pay during overtime hrs to equal that of your current salary + 1/2 your current salary for every overtime hour worked. -the possibility to (certain conditions may apply...) move up in a current project or change to a completely different one if you wanted to. -the semi-lenient dress code is business/casual to include jeans(for the project which I am employed under, not all are this way) -the ability to interact with callers and the possibility help them resolve their issues
Cons
-the price of said medical/dental/vision/life insurance premiums that are deducted from pay -certain policies that are strictly upheld that are either outdated or need to be revised with realistic and accurate views on the demands of the job itself. -the constant, continuous and likely poor and misled changes in earlier mentioned policies that affect almost every aspect of your job -the stress and pressure caused by the need to hit key call components while not only increasing customers view of the company, but also accurately diagnosing and resolving the issue as to not effect your KPI in a negative manner. -the amount of vital job related equipment that is either inoperable or in disrepair. -parking arrangements. limited parking space provides issues with finding a spot and if not aware of acceptable parking, you can and will be towed.