Is TTEC a good company to work for as a Chat Associate II?

Chat Associate II professionals working at TTEC have rated their employer with 3.4 out of 5 stars in 98 Glassdoor reviews. This is a higher than average score with the overall rating of TTEC employees being 3.3 out of 5 stars. Search open Chat Associate II Jobs at TTEC now and start preparing for your job interview by browsing frequently asked Chat Associate II interview questions at TTEC .

Does TTEC pay Chat Associate II employees well?

Chat Associate II professionals rate their compensation and benefits at TTEC with 3.1 out of 5 stars based on 98 anonymously submitted employee reviews. This is equal to the company average rating for salary and benefits. Find out more about Chat Associate II salaries at TTEC.

How happy are Chat Associate II professionals working at TTEC?

70% of Chat Associate II employees at TTEC would recommend their employer to a friend. This rating has increased by 10% in the past 12 months. Chat Associate II professionals have also rated TTEC with a 3.2 rating for work-life-balance, 3.5 rating for diversity and inclusion, 3.1 rating for culture and values and 2.8 rating for career opportunities.

What are the top reviewed jobs at TTEC?

Customer Service Representative (2407) , Customer Service Representative (CSR) (818) , Team Leader (165) , Licensed Insurance Agent (160) , Team Lead (152) , Insurance Agent (127) , Customer Service Agent (121) , Customer Service (114) , Sales Representative (100) , Technical Support Representative (97) , Fraud Analyst (87) , Customer Service Representative (CSR) II (84) , Customer Service (CSR) (78) , Inside Sales Representative (78) , Talent Acquisition Specialist (78)

What are the pros of working at TTEC according to real employee reviews?

"Great work from home opp" ((in 975 reviews)); "The pay is good and the stress level is low and I like my hours." ((in 650 reviews)); "The people are great and from many different parts of not only the U.S. but the world which I thought was great." ((in 415 reviews)); "Great Culture and Values." ((in 225 reviews)); "Work environment is good and friendly" ((in 174 reviews))

What are the cons of working at TTEC according to real employee reviews?

"The management is poor and unorganized." ((in 533 reviews)); "TTEC base salary is low and requirements to get your monthly bonus in sales commission are somewhat confusing" ((in 489 reviews)); "Horrible training and stuff will just get thrown at you which you are expected to know." ((in 445 reviews)); "The team leads seem overloaded with work and I really don't know what the managers do." ((in 160 reviews)); "•Sometimes poor communication amongst colleagues." ((in 96 reviews))

TTEC Chat Associate II reviews

3.4

70% would recommend to a friend

(98 total reviews)

Kenneth D. Tuchman

60% approve of CEO

68% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.2

Work/Life balance

3.1

Culture & values

3.1

Compensation and benefits

2.8

Senior management

2.8

Career opportunities

Chat Associate II employees have rated TTEC with 3.4 out of 5 stars, based on 98 company reviews on Glassdoor. This indicates that most Chat Associate II professionals have a good working experience there. TTEC is rated in line with the average (within 1 standard deviation) by Chat Associate II professionals compared to other employers within the Human Resources & Staffing industry (3.8 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

98 reviews

3.0

Aug 24, 2025

Not so good

Chat representative

Recommend

CEO approval

Business Outlook

Pros

Nothing good at all. They will treat you like robots

Cons

No career growth at all. Managers here thinks that they are the god,

TTEC Response

10mo

Thank you for sharing your feedback. We hear your comments on career growth and management, and we’ll keep them in mind as we continue working to improve the employee experience. We appreciate your years with us and wish you success in your future endeavors.

1.0

Aug 9, 2025

Na

Chat support representative

Recommend

CEO approval

Business Outlook

Pros

No pros as such in this company.

Cons

Unhealthy work culture. No work life balance. They will say they are giving work from home, but set targets which are unachievable. ** Once after Covid they stopped rolling out work from home, there was no hiring or nobody came to join. Again after 1 year they started rolling out work from home. Then people started joining. But they hired so many employee, now they are jumbling them among different processes. And resulting in lot of people leaving.

TTEC Response

11mo

Thank you for taking the time to share your feedback. We understand how important a healthy work culture, work-life balance, and clear expectations are for our team members. Your comments about workload, hiring, and process changes are noted as we continue looking for ways to improve the employee experience.

5.0

Jul 12, 2025

Low basic but great company

Chat associate ii

Recommend

CEO approval

Business Outlook

Pros

The building itself has a strategic location with lots of facilities and benefits. The culture is great and no toxic agents, TLs, OMs, which is probably why the employees stay longer in the company. You can see that there is growth in the company especially when you of course excel in your LOB, meaning showing up at work on time and at least meeting your stats. Low basic but they've got premiums to make reach higher salary than minimum wage and other contact centers salary. Great food choices at the pantry, if you work M-F, there are plenty of options to choose from. There is an atm in the floor where the company is located.

Cons

Their health insurance only can be used in clinics and if hospitals, there will be Co pays. As mentioned in the title, basic is quite low for call center agents who are tenured in the business

TTEC Response

12mo

Thank you for sharing your experience. We're happy to know you appreciated the culture, support, and growth opportunities during your time with us. We’ve also noted your feedback on compensation and health coverage. It's great to hear that your time here was meaningful, and we appreciate the kind words.

Viewing 7 - 9 of 98 Reviews

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TTEC Chat Associate II reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Not so good

Na

Low basic but great company

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