TTEC Chat Associate II reviews

3.4

70% would recommend to a friend

(98 total reviews)
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Kenneth D. Tuchman

60% approve of CEO

68% positive business outlook

Chat Associate II employees have rated TTEC with 3.4 out of 5 stars, based on 98 company reviews on Glassdoor. This indicates that most Chat Associate II professionals have a good working experience there. TTEC is rated in line with the average (within 1 standard deviation) by Chat Associate II professionals compared to other employers within the Human Resources & Staffing industry (3.8 stars).

Reviews by job title

98 reviews
4.0
Apr 1, 2026

Good experience

Recommend
CEO approval
Business Outlook

Pros

Fast pace, can learn a great deal, improved communication skills, OT based on processs

Cons

Can be stressful, week of cancellation, IJP can be a game of politics

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TTEC Response
3mo
Thank you for sharing your feedback. We’re glad to hear you’ve had a positive experience with the fast-paced environment, learning opportunities, and support in building your communication skills. We also appreciate your comments regarding workload stress and internal mobility processes, and we take this feedback seriously as it helps us identify areas where we can continue to improve the employee experience. We wish you all the best in your continued journey with us.
5.0
Feb 8, 2026

Very good company

Recommend
CEO approval
Business Outlook

Pros

Amazing work culture in ttec

Cons

Not giving work from home at the moment

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TTEC Response
5mo
Thank you for sharing your feedback and for your many years of dedication to TTEC. We’re thrilled to hear you enjoyed the work culture during your time with us. We also appreciate your comment about work-from-home flexibility — feedback like this helps us continue enhancing the employee experience. We wish you all the best in your future endeavors!
5.0
Sep 17, 2025

Good company

Recommend
CEO approval
Business Outlook

Pros

Good work culture and supportive TL

Cons

No promotion and no 2 way cab

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TTEC Response
9mo
Thank you for taking the time to share your feedback. We’re happy to know you enjoy the work culture and feel supported by your team lead. We also appreciate your input on career growth and transportation, as it helps us understand areas where we can improve. Thank you for your contributions and for being part of the team.
Viewing 4 - 6 of 98 Reviews

Glassdoor has 13,279 TTEC reviews submitted anonymously by TTEC employees. Read employee reviews and ratings on Glassdoor to decide if TTEC is right for you.