Is TTEC a good company to work for as a Chat Associate II?

Chat Associate II professionals working at TTEC have rated their employer with 3.4 out of 5 stars in 98 Glassdoor reviews. This is a higher than average score with the overall rating of TTEC employees being 3.3 out of 5 stars. Search open Chat Associate II Jobs at TTEC now and start preparing for your job interview by browsing frequently asked Chat Associate II interview questions at TTEC .

Does TTEC pay Chat Associate II employees well?

Chat Associate II professionals rate their compensation and benefits at TTEC with 3.1 out of 5 stars based on 98 anonymously submitted employee reviews. This is equal to the company average rating for salary and benefits. Find out more about Chat Associate II salaries at TTEC.

How happy are Chat Associate II professionals working at TTEC?

70% of Chat Associate II employees at TTEC would recommend their employer to a friend. This rating has increased by 10% in the past 12 months. Chat Associate II professionals have also rated TTEC with a 3.2 rating for work-life-balance, 3.5 rating for diversity and inclusion, 3.1 rating for culture and values and 2.8 rating for career opportunities.

What are the top reviewed jobs at TTEC?

Customer Service Representative (2409) , Customer Service Representative (CSR) (818) , Team Leader (165) , Licensed Insurance Agent (160) , Team Lead (152) , Insurance Agent (127) , Customer Service Agent (122) , Customer Service (114) , Sales Representative (100) , Technical Support Representative (97) , Fraud Analyst (87) , Customer Service Representative (CSR) II (84) , Customer Service (CSR) (78) , Inside Sales Representative (78) , Talent Acquisition Specialist (78)

What are the pros of working at TTEC according to real employee reviews?

"The pay is good and the stress level is low and I like my hours." ((in 657 reviews)); "The people are great and from many different parts of not only the U.S. but the world which I thought was great." ((in 426 reviews)); "Great Culture and Values." ((in 213 reviews)); "Work environment is good and friendly" ((in 169 reviews)); "My team was great and helped teach me many valuable lessons early in my career." ((in 156 reviews))

What are the cons of working at TTEC according to real employee reviews?

"The management is poor and unorganized." ((in 536 reviews)); "low salary — it feels like I’m not compensated well with the workload I have." ((in 496 reviews)); "Horrible training and stuff will just get thrown at you which you are expected to know." ((in 436 reviews)); "The team leads seem overloaded with work and I really don't know what the managers do." ((in 160 reviews)); "•Sometimes poor communication amongst colleagues." ((in 102 reviews))

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TTEC

TTEC Chat Associate II reviews

3.4

70% would recommend to a friend

(98 total reviews)

Kenneth D. Tuchman

60% approve of CEO

68% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.2

Work/Life balance

3.1

Culture & values

3.1

Compensation and benefits

2.8

Senior management

2.8

Career opportunities

Chat Associate II employees have rated TTEC with 3.4 out of 5 stars, based on 98 company reviews on Glassdoor. This indicates that most Chat Associate II professionals have a good working experience there. TTEC is rated in line with the average (within 1 standard deviation) by Chat Associate II professionals compared to other employers within the Human Resources & Staffing industry (3.8 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

98 reviews

5.0

May 2, 2024

Ghj

Chat support

Recommend

CEO approval

Business Outlook

Pros

The seniors in the company are very supportive.

Cons

Office colleagues won't be ever your friends in real as there is tough competition.

TTEC Response

Thank you for taking the time to share your experience... those are some good suggestions. Please share with your manager. FYI... TTEC Digital and our 1,700 + technology and consulting professionals across 13 countries, pioneer engagement and growth solutions that fuel exceptional client + customer experiences (CX): https://ttecd.co/3Sj4qDQ Our independent sister company, TTEC Engage has 50,000+ call center CSR employees who personally help clients’ customers in 80+ countries: https://ttecd.co/45WsNKK TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.

4.0

Apr 5, 2024

Good

Chat support representative

Recommend

CEO approval

Business Outlook

Pros

Good management / Easy application

Cons

No work life balance -

TTEC Response

Your concerns are important to us. That you for taking the time to share it with us.

4.0

Feb 13, 2024

Chat Support representative

Chat support representative

Recommend

CEO approval

Business Outlook

Pros

Amazing work environment Helpfull managers Timely leave and day off

Cons

This is the employer I found wow experience with them when I was working with them. i would love to work with them again if same environment is there.

TTEC Response

Thank you for your thoughtful and balanced review of TTEC. We take these comments to heart and seek to provide the best working experience for our employees.

Viewing 28 - 30 of 98 Reviews

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TTEC Chat Associate II reviews

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Ghj

Good

Chat Support representative

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