Is TTEC a good company to work for as a Chat Associate II?

Chat Associate II professionals working at TTEC have rated their employer with 3.4 out of 5 stars in 98 Glassdoor reviews. This is a higher than average score with the overall rating of TTEC employees being 3.3 out of 5 stars. Search open Chat Associate II Jobs at TTEC now and start preparing for your job interview by browsing frequently asked Chat Associate II interview questions at TTEC .

Does TTEC pay Chat Associate II employees well?

Chat Associate II professionals rate their compensation and benefits at TTEC with 3.1 out of 5 stars based on 98 anonymously submitted employee reviews. This is equal to the company average rating for salary and benefits. Find out more about Chat Associate II salaries at TTEC.

How happy are Chat Associate II professionals working at TTEC?

70% of Chat Associate II employees at TTEC would recommend their employer to a friend. This rating has increased by 10% in the past 12 months. Chat Associate II professionals have also rated TTEC with a 3.2 rating for work-life-balance, 3.5 rating for diversity and inclusion, 3.1 rating for culture and values and 2.8 rating for career opportunities.

What are the top reviewed jobs at TTEC?

Customer Service Representative (2408) , Customer Service Representative (CSR) (818) , Team Leader (165) , Licensed Insurance Agent (160) , Team Lead (152) , Insurance Agent (127) , Customer Service Agent (122) , Customer Service (114) , Sales Representative (100) , Technical Support Representative (97) , Fraud Analyst (87) , Customer Service Representative (CSR) II (84) , Customer Service (CSR) (78) , Inside Sales Representative (78) , Talent Acquisition Specialist (78)

What are the pros of working at TTEC according to real employee reviews?

"The pay is good and the stress level is low and I like my hours." ((in 657 reviews)); "The people are great and from many different parts of not only the U.S. but the world which I thought was great." ((in 426 reviews)); "Great Culture and Values." ((in 213 reviews)); "Work environment is good and friendly" ((in 169 reviews)); "My team was great and helped teach me many valuable lessons early in my career." ((in 156 reviews))

What are the cons of working at TTEC according to real employee reviews?

"The management is poor and unorganized." ((in 536 reviews)); "low salary — it feels like I’m not compensated well with the workload I have." ((in 496 reviews)); "Horrible training and stuff will just get thrown at you which you are expected to know." ((in 436 reviews)); "The team leads seem overloaded with work and I really don't know what the managers do." ((in 160 reviews)); "•Sometimes poor communication amongst colleagues." ((in 102 reviews))

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TTEC Chat Associate II reviews

3.4

70% would recommend to a friend

(98 total reviews)

Kenneth D. Tuchman

60% approve of CEO

68% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.2

Work/Life balance

3.1

Culture & values

3.1

Compensation and benefits

2.8

Senior management

2.8

Career opportunities

Chat Associate II employees have rated TTEC with 3.4 out of 5 stars, based on 98 company reviews on Glassdoor. This indicates that most Chat Associate II professionals have a good working experience there. TTEC is rated in line with the average (within 1 standard deviation) by Chat Associate II professionals compared to other employers within the Human Resources & Staffing industry (3.8 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

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Parent or family caregiver

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Reviews by job title

98 reviews

4.0

Jan 31, 2024

Lucky to have worked here

Live chat agent

Recommend

CEO approval

Business Outlook

Pros

Great culture helpful understanding yet "Business is Business" extremely professional.

Cons

Less chance of career growth

5.0

Jan 23, 2024

nice company

Chat agent

Recommend

CEO approval

Business Outlook

Pros

Very supportive staff Ample leaves

Cons

slow growth rate for promotions

TTEC Response

Thank you for sharing your ideas on how we can improve as a company. We aim to provide the best experience for all our team members.

2.0

Jan 21, 2024

More work less salary

Chat support representative

Recommend

CEO approval

Business Outlook

Pros

You get to develop communication skills

Cons

more work, less salary, frequent requests to do OT's. Rude leave desk people

TTEC Response

We always support the holistic growth of our team members. Your straightforward opinion is much appreciated to help us grow as a company.

Viewing 31 - 33 of 98 Reviews

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TTEC Chat Associate II reviews

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Lucky to have worked here

nice company

More work less salary

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