Is TTEC a good company to work for as a Chat Support Associate?

Chat Support Associate professionals working at TTEC have rated their employer with 3.3 out of 5 stars in 97 Glassdoor reviews. This is an average score with the overall rating of TTEC employees being 3.3 out of 5 stars. Search open Chat Support Associate Jobs at TTEC now and start preparing for your job interview by browsing frequently asked Chat Support Associate interview questions at TTEC .

Does TTEC pay Chat Support Associate employees well?

Chat Support Associate professionals rate their compensation and benefits at TTEC with 3.0 out of 5 stars based on 97 anonymously submitted employee reviews. This is 3.3% worse than the company average rating for salary and benefits. Find out more about Chat Support Associate salaries at TTEC.

How happy are Chat Support Associate professionals working at TTEC?

68% of Chat Support Associate employees at TTEC would recommend their employer to a friend. This rating has increased by 16% in the past 12 months. Chat Support Associate professionals have also rated TTEC with a 3.1 rating for work-life-balance, 3.5 rating for diversity and inclusion, 3.1 rating for culture and values and 2.8 rating for career opportunities.

What are the top reviewed jobs at TTEC?

Customer Service Representative (2407) , Customer Service Representative (CSR) (818) , Team Leader (165) , Licensed Insurance Agent (160) , Team Lead (152) , Insurance Agent (127) , Customer Service Agent (121) , Customer Service (114) , Sales Representative (100) , Technical Support Representative (97) , Fraud Analyst (87) , Customer Service Representative (CSR) II (84) , Customer Service (CSR) (78) , Inside Sales Representative (78) , Talent Acquisition Specialist (78)

What are the pros of working at TTEC according to real employee reviews?

"Great work from home opp" ((in 975 reviews)); "The pay is good and the stress level is low and I like my hours." ((in 650 reviews)); "The people are great and from many different parts of not only the U.S. but the world which I thought was great." ((in 415 reviews)); "Great Culture and Values." ((in 225 reviews)); "Work environment is good and friendly" ((in 174 reviews))

What are the cons of working at TTEC according to real employee reviews?

"The management is poor and unorganized." ((in 533 reviews)); "TTEC base salary is low and requirements to get your monthly bonus in sales commission are somewhat confusing" ((in 489 reviews)); "Horrible training and stuff will just get thrown at you which you are expected to know." ((in 445 reviews)); "The team leads seem overloaded with work and I really don't know what the managers do." ((in 160 reviews)); "•Sometimes poor communication amongst colleagues." ((in 96 reviews))

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TTEC Chat Support Associate reviews

3.3

68% would recommend to a friend

(97 total reviews)

Kenneth D. Tuchman

57% approve of CEO

65% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.1

Culture & values

3.1

Work/Life balance

3.0

Compensation and benefits

2.8

Senior management

2.8

Career opportunities

Chat Support Associate employees have rated TTEC with 3.3 out of 5 stars, based on 97 company reviews on Glassdoor. This indicates that most Chat Support Associate professionals have a good working experience there. TTEC is rated in line with the average (within 1 standard deviation) by Chat Support Associate professionals compared to other employers within the Human Resources & Staffing industry (3.8 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

97 reviews

4.0

Apr 1, 2026

Good experience

Chat support representative

Recommend

CEO approval

Business Outlook

Pros

Fast pace, can learn a great deal, improved communication skills, OT based on processs

Cons

Can be stressful, week of cancellation, IJP can be a game of politics

TTEC Response

3mo

Thank you for sharing your feedback. We’re glad to hear you’ve had a positive experience with the fast-paced environment, learning opportunities, and support in building your communication skills. We also appreciate your comments regarding workload stress and internal mobility processes, and we take this feedback seriously as it helps us identify areas where we can continue to improve the employee experience. We wish you all the best in your continued journey with us.

5.0

Sep 17, 2025

Good company

Chat support representative

Recommend

CEO approval

Business Outlook

Pros

Good work culture and supportive TL

Cons

No promotion and no 2 way cab

TTEC Response

9mo

Thank you for taking the time to share your feedback. We’re happy to know you enjoy the work culture and feel supported by your team lead. We also appreciate your input on career growth and transportation, as it helps us understand areas where we can improve. Thank you for your contributions and for being part of the team.

3.0

Aug 24, 2025

Not so good

Chat representative

Recommend

CEO approval

Business Outlook

Pros

Nothing good at all. They will treat you like robots

Cons

No career growth at all. Managers here thinks that they are the god,

TTEC Response

10mo

Thank you for sharing your feedback. We hear your comments on career growth and management, and we’ll keep them in mind as we continue working to improve the employee experience. We appreciate your years with us and wish you success in your future endeavors.

Viewing 4 - 6 of 97 Reviews

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