TTEC Chat Support Associate reviews

3.3

68% would recommend to a friend

(97 total reviews)
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Kenneth D. Tuchman

57% approve of CEO

65% positive business outlook

Chat Support Associate employees have rated TTEC with 3.3 out of 5 stars, based on 97 company reviews on Glassdoor. This indicates that most Chat Support Associate professionals have a good working experience there. TTEC is rated in line with the average (within 1 standard deviation) by Chat Support Associate professionals compared to other employers within the Human Resources & Staffing industry (3.8 stars).

Reviews by job title

97 reviews
1.0
Aug 9, 2025
Recommend
CEO approval
Business Outlook

Pros

No pros as such in this company.

Cons

Unhealthy work culture. No work life balance. They will say they are giving work from home, but set targets which are unachievable. ** Once after Covid they stopped rolling out work from home, there was no hiring or nobody came to join. Again after 1 year they started rolling out work from home. Then people started joining. But they hired so many employee, now they are jumbling them among different processes. And resulting in lot of people leaving.

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TTEC Response
11mo
Thank you for taking the time to share your feedback. We understand how important a healthy work culture, work-life balance, and clear expectations are for our team members. Your comments about workload, hiring, and process changes are noted as we continue looking for ways to improve the employee experience.
4.0
May 23, 2025
Recommend
CEO approval
Business Outlook

Pros

Good environment Facility People Place

Cons

Location . . . .

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TTEC Response
1y
Thank you for highlighting the great environment, facilities, and people. We appreciate your feedback!
1.0
Jan 15, 2025
Recommend
CEO approval
Business Outlook

Pros

Timely salary and Event celebration

Cons

Zero job stability They will fire you because of process errors and there is nothing you can do

Viewing 7 - 9 of 97 Reviews

Glassdoor has 13,279 TTEC reviews submitted anonymously by TTEC employees. Read employee reviews and ratings on Glassdoor to decide if TTEC is right for you.