Is TTEC a good company to work for as a Customer Service Associate?

Customer Service Associate professionals working at TTEC have rated their employer with 3.4 out of 5 stars in 51 Glassdoor reviews. This is a higher than average score with the overall rating of TTEC employees being 3.3 out of 5 stars. Search open Customer Service Associate Jobs at TTEC now and start preparing for your job interview by browsing frequently asked Customer Service Associate interview questions at TTEC .

Does TTEC pay Customer Service Associate employees well?

Customer Service Associate professionals rate their compensation and benefits at TTEC with 3.6 out of 5 stars based on 51 anonymously submitted employee reviews. This is 14.9% better than the company average rating for salary and benefits. Find out more about Customer Service Associate salaries at TTEC.

What are the top reviewed jobs at TTEC?

Customer Service Representative (2407) , Customer Service Representative (CSR) (818) , Team Leader (165) , Licensed Insurance Agent (160) , Team Lead (152) , Insurance Agent (127) , Customer Service Agent (122) , Customer Service (114) , Sales Representative (100) , Technical Support Representative (97) , Fraud Analyst (87) , Customer Service Representative (CSR) II (84) , Customer Service (CSR) (78) , Inside Sales Representative (78) , Talent Acquisition Specialist (78)

What are the pros of working at TTEC according to real employee reviews?

"work from home and remote" ((in 959 reviews)); "The pay is good and the stress level is low and I like my hours." ((in 659 reviews)); "The people are great and from many different parts of not only the U.S. but the world which I thought was great." ((in 417 reviews)); "Great Culture and Values." ((in 223 reviews)); "Work environment is good and friendly" ((in 179 reviews))

What are the cons of working at TTEC according to real employee reviews?

"The management is poor and unorganized." ((in 531 reviews)); "low salary — it feels like I’m not compensated well with the workload I have." ((in 498 reviews)); "Horrible training and stuff will just get thrown at you which you are expected to know." ((in 433 reviews)); "The team leads seem overloaded with work and I really don't know what the managers do." ((in 161 reviews)); "I’ve encountered nasty and rude supervisors who usually would end up quitting only a few days later without any notice." ((in 98 reviews))

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TTEC

TTEC Customer Service Associate reviews

3.4

78% would recommend to a friend

(51 total reviews)

Kenneth D. Tuchman

88% approve of CEO

88% positive business outlook

Ratings by category

4.4

Diversity & inclusion

3.9

Work/Life balance

3.6

Compensation and benefits

3.6

Career opportunities

3.5

Culture & values

3.5

Senior management

Customer Service Associate employees have rated TTEC with 3.4 out of 5 stars, based on 51 company reviews on Glassdoor. This indicates that most Customer Service Associate professionals have a good working experience there. TTEC is rated in line with the average (within 1 standard deviation) by Customer Service Associate professionals compared to other employers within the Human Resources & Staffing industry (3.8 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

51 reviews

4.0

Mar 19, 2022

Teletech

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

No salary disputes and discrepancy

Cons

Unpaid sick leave/no sick leave

TTEC Response

Your concerns are important to us. Thank you for taking the time to share it with us.

4.0

Mar 1, 2022

Company Review

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

BPO or Call center good for new comers

Cons

Benefits are decent...but does not offer retirement plan, Good HMO and raise of salary

TTEC Response

Your opinion is valuable, and we appreciate you sharing your feedback.

4.0

Jan 27, 2022

Good enough for me

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

Work at home is great

Cons

None to tell right now

TTEC Response

We are happy to see you are feeling good at TTEC! Thanks for your feedback and we hope your experience at TTEC continues to be positive.

Viewing 13 - 15 of 51 Reviews

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TTEC

TTEC Customer Service Associate reviews

Ratings by category

Ratings by demographic groups

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Teletech

Company Review

Good enough for me

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