Is TTEC a good company to work for as a Customer Service Associate?

Customer Service Associate professionals working at TTEC have rated their employer with 3.4 out of 5 stars in 51 Glassdoor reviews. This is a higher than average score with the overall rating of TTEC employees being 3.3 out of 5 stars. Search open Customer Service Associate Jobs at TTEC now and start preparing for your job interview by browsing frequently asked Customer Service Associate interview questions at TTEC .

Does TTEC pay Customer Service Associate employees well?

Customer Service Associate professionals rate their compensation and benefits at TTEC with 3.6 out of 5 stars based on 51 anonymously submitted employee reviews. This is 14.9% better than the company average rating for salary and benefits. Find out more about Customer Service Associate salaries at TTEC.

What are the top reviewed jobs at TTEC?

Customer Service Representative (2407) , Customer Service Representative (CSR) (818) , Team Leader (165) , Licensed Insurance Agent (160) , Team Lead (152) , Insurance Agent (127) , Customer Service Agent (121) , Customer Service (114) , Sales Representative (100) , Technical Support Representative (97) , Fraud Analyst (87) , Customer Service Representative (CSR) II (84) , Customer Service (CSR) (78) , Inside Sales Representative (78) , Talent Acquisition Specialist (78)

What are the pros of working at TTEC according to real employee reviews?

"Great work from home opp" ((in 975 reviews)); "The pay is good and the stress level is low and I like my hours." ((in 650 reviews)); "The people are great and from many different parts of not only the U.S. but the world which I thought was great." ((in 415 reviews)); "Great Culture and Values." ((in 225 reviews)); "Work environment is good and friendly" ((in 174 reviews))

What are the cons of working at TTEC according to real employee reviews?

"The management is poor and unorganized." ((in 533 reviews)); "TTEC base salary is low and requirements to get your monthly bonus in sales commission are somewhat confusing" ((in 489 reviews)); "Horrible training and stuff will just get thrown at you which you are expected to know." ((in 445 reviews)); "The team leads seem overloaded with work and I really don't know what the managers do." ((in 160 reviews)); "•Sometimes poor communication amongst colleagues." ((in 96 reviews))

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TTEC Customer Service Associate reviews

3.4

78% would recommend to a friend

(51 total reviews)

Kenneth D. Tuchman

88% approve of CEO

88% positive business outlook

Ratings by category

4.4

Diversity & inclusion

3.9

Work/Life balance

3.6

Compensation and benefits

3.6

Career opportunities

3.5

Culture & values

3.5

Senior management

Customer Service Associate employees have rated TTEC with 3.4 out of 5 stars, based on 51 company reviews on Glassdoor. This indicates that most Customer Service Associate professionals have a good working experience there. TTEC is rated in line with the average (within 1 standard deviation) by Customer Service Associate professionals compared to other employers within the Human Resources & Staffing industry (3.8 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Disability

Parent or family caregiver

Veteran status

Reviews by job title

51 reviews

1.0

Oct 27, 2022

Low pay

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

You can have awesome friends that just arrived in Canada, over-educated but have to work in customer service because there is no other option for us.

Cons

Bad management, low pay, stressful job.

TTEC Response

Let us take this opportunity to know more about your TTEC experience. Please visit www.ttecwehearyou.com to discuss this in detail.

1.0

Oct 4, 2022

mm

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

The pay is well for my area

Cons

someone in a bigger city is getting paid 17 to flip pizza

TTEC Response

Thank you for taking the time to give us your feedback. If you would like to share more about your experience, please visit www.ttecwehearyou.com

4.0

Aug 12, 2022

Give them a try!

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

Remote work opportunities for different large companies. Call center work experience. Paid training. You can work full time/seasonal and get a new job assignment every 3-5 months on average, which I like. You can gain lots of on the job experience and you do have the opportunity to be hired for a platform full-time with benefits if you make the cut until end of the project. Ttec is all about reliability, if you show up and take care of customers then you will do great and advance. You can move up in the company and the recruiters help with job placement as long as you do a good job. Pay ranges depending on certifications and the job, fair pay. Direct Deposit. Full time/permanent employees have benefits. (Full time/seasonal do not) Ttec provides computer and equipment once you pass the initial speed test when applying.

Cons

The headset is connected to the computer. When working remotely the incoming calls are automatically answered so you have to stay at your desk. Training is hit or miss, you learn the most when you go live on a project. Biggest con is when changing projects you may be out of work 2-3 weeks sometimes but I welcome the break, but some people don’t like that. (Or sometimes you roll straight to a new project)

TTEC Response

We are happy to see you are feeling good at TTEC! Thanks for your feedback and we hope your experience at TTEC continues to be positive.

Viewing 10 - 12 of 51 Reviews

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