TTEC Customer Service Representative/Licensed Insurance Agent reviews

2.8

34% would recommend to a friend

(164 total reviews)
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Kenneth D. Tuchman

24% approve of CEO

28% positive business outlook

Licensed Insurance Agent/Customer Service Representative employees have rated TTEC with 2.8 out of 5 stars, based on 164 company reviews on Glassdoor. This indicates that most Licensed Insurance Agent/Customer Service Representative professionals have an average working experience there. TTEC is rated 27% below average by Licensed Insurance Agent/Customer Service Representative professionals compared to other employers within the Human Resources & Staffing industry (3.8 stars).

Reviews by job title

164 reviews
3.0
Oct 31, 2025
Recommend
CEO approval
Business Outlook

Pros

Good learning ground to know more about health insurance.

Cons

They reduce your pay at the end of open enrollment. Without communicating and they don't tell you that prior to accepting the job.

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TTEC Response
8mo
Thank you for sharing your experience and for being part of the team. We’re glad to hear you found the role to be a valuable learning opportunity in health insurance. We also appreciate your feedback about pay communication — insights like these help us continue improving transparency and support for our employees. Wishing you all the best in your future career journey.
3.0
Sep 18, 2025
Recommend
CEO approval
Business Outlook

Pros

Remote, Team Leads are great

Cons

no room for growth when oep season is over your base pay is cut by 3 dollars per hour

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TTEC Response
9mo
Thank you for sharing your feedback and highlighting your experience with TTEC. We’re glad to hear you appreciate the flexibility of remote work and support from your Team Leads. We also take note of your comments on pay and career growth, as these insights help us continue improving the employee experience.
Viewing 10 - 12 of 164 Reviews

Glassdoor has 13,279 TTEC reviews submitted anonymously by TTEC employees. Read employee reviews and ratings on Glassdoor to decide if TTEC is right for you.