TTEC Customer Service Representative/Licensed Insurance Agent reviews

2.8

34% would recommend to a friend

(164 total reviews)
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Kenneth D. Tuchman

24% approve of CEO

28% positive business outlook

Licensed Insurance Agent/Customer Service Representative employees have rated TTEC with 2.8 out of 5 stars, based on 164 company reviews on Glassdoor. This indicates that most Licensed Insurance Agent/Customer Service Representative professionals have an average working experience there. TTEC is rated 27% below average by Licensed Insurance Agent/Customer Service Representative professionals compared to other employers within the Human Resources & Staffing industry (3.8 stars).

Reviews by job title

164 reviews
1.0
Feb 17, 2026

Not very good

Recommend
CEO approval
Business Outlook

Pros

Great remote work schedule. If left alone, it's a great job.

Cons

Team leads and "The client" micromanage, lie, and write corrective actions on people for very minor mistakes. They change the rules and steal incentives this way. Say on thing on Monday then change what the said on Tuesday and blame you for doing what they told you to do. Team leads are bullies.

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TTEC Response
4mo
Thank you for sharing your feedback. We understand your concerns about management practices and changing guidelines, and we take comments like yours seriously. Feedback like this helps us continue evaluating ways to improve leadership support, consistency, and the overall work environment. We appreciate your input and wish you the best in your role.
3.0
Feb 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Training to get insurance license, equipment provided

Cons

Not enough training given, Job coaches were also clueless

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TTEC Response
5mo
Thank you for sharing your feedback and for your time with TTEC. We’re glad to hear you appreciated the training and equipment provided. We also take your comments about the level of training and support seriously — feedback like this helps us identify ways to improve onboarding and coaching for our employees. We wish you all the best in your future endeavors.
3.0
Jan 30, 2026
Recommend
CEO approval
Business Outlook

Pros

-You get what you sign up for. I knew going in that I was only going to work during the ACA Open Enrollments and would need to prepare accordingly. -Paid Training -Equipment is provided.

Cons

-No Commission -Not much flexibility with Schedule

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TTEC Response
5mo
Thank you for sharing your feedback and for your time with TTEC. We’re glad to hear the role aligned with your expectations and that you appreciated the paid training and equipment provided. We also take your comments about commission opportunities and scheduling flexibility seriously, as feedback like this helps us identify ways to enhance the employee experience. We wish you all the best in your future endeavors.
Viewing 4 - 6 of 164 Reviews

Glassdoor has 13,279 TTEC reviews submitted anonymously by TTEC employees. Read employee reviews and ratings on Glassdoor to decide if TTEC is right for you.