TTEC Customer Service Representative/Licensed Insurance Agent reviews

2.8

34% would recommend to a friend

(164 total reviews)
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Kenneth D. Tuchman

24% approve of CEO

28% positive business outlook

Licensed Insurance Agent/Customer Service Representative employees have rated TTEC with 2.8 out of 5 stars, based on 164 company reviews on Glassdoor. This indicates that most Licensed Insurance Agent/Customer Service Representative professionals have an average working experience there. TTEC is rated 27% below average by Licensed Insurance Agent/Customer Service Representative professionals compared to other employers within the Human Resources & Staffing industry (3.8 stars).

Reviews by job title

164 reviews
4.0
Jan 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Great training and support once off training.

Cons

It takes them a long time to provide you with job options.

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TTEC Response
6mo
Thank you for sharing your feedback and for your time with TTEC. We’re glad to hear you appreciated the training and support provided. We also take your comments about timing for job options seriously — feedback like this helps us improve the experience for our seasonal team members. We wish you continued success in your career journey.
4.0
Nov 19, 2025

Ok

Recommend
CEO approval
Business Outlook

Pros

Working from home, pay rate ok.

Cons

Too micromanaged , No real bonus

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TTEC Response
7mo
Thank you for sharing your experience and for being part of the team for several years. We’re glad you appreciate the work-from-home option. We also value your feedback regarding management style and bonus structure — insights like these help us identify ways to better support our employees. Wishing you continued success in your role!
2.0
Nov 4, 2025

My experience

Recommend
CEO approval
Business Outlook

Pros

Easy to get hired and quick and easy interview process.

Cons

Transparency about schedule changes and job expectations are non existent.

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TTEC Response
8mo
Thank you for sharing your feedback. We’re glad to hear you found the hiring process smooth and efficient. We also appreciate your comments regarding transparency around schedules and job expectations — these insights help us improve communication and ensure a better experience for all team members. Wishing you success in your future endeavors!
Viewing 7 - 9 of 164 Reviews

Glassdoor has 13,279 TTEC reviews submitted anonymously by TTEC employees. Read employee reviews and ratings on Glassdoor to decide if TTEC is right for you.