Is TTEC a good company to work for as a Work@Home Technical Support Representative?

Work@Home Technical Support Representative professionals working at TTEC have rated their employer with 4.2 out of 5 stars in 49 Glassdoor reviews. This is a higher than average score with the overall rating of TTEC employees being 3.3 out of 5 stars. Search open Work@Home Technical Support Representative Jobs at TTEC now and start preparing for your job interview by browsing frequently asked Work@Home Technical Support Representative interview questions at TTEC .

What are the top reviewed jobs at TTEC?

Customer Service Representative (2407) , Customer Service Representative (CSR) (818) , Team Leader (165) , Licensed Insurance Agent (160) , Team Lead (152) , Insurance Agent (127) , Customer Service Agent (121) , Customer Service (114) , Sales Representative (100) , Technical Support Representative (97) , Fraud Analyst (87) , Customer Service Representative (CSR) II (84) , Customer Service (CSR) (78) , Inside Sales Representative (78) , Talent Acquisition Specialist (78)

What are the pros of working at TTEC according to real employee reviews?

"Good work from home setting very flexible" ((in 964 reviews)); "The pay is good and the stress level is low and I like my hours." ((in 650 reviews)); "The people are great and from many different parts of not only the U.S. but the world which I thought was great." ((in 413 reviews)); "Great Culture and Values." ((in 226 reviews)); "Work environment is good and friendly" ((in 173 reviews))

What are the cons of working at TTEC according to real employee reviews?

"The management is poor and unorganized." ((in 526 reviews)); "TTEC base salary is low and requirements to get your monthly bonus in sales commission are somewhat confusing" ((in 510 reviews)); "Horrible training and stuff will just get thrown at you which you are expected to know." ((in 438 reviews)); "The team leads seem overloaded with work and I really don't know what the managers do." ((in 163 reviews)); "No bonus; pretentious hike (your apartment rent will increase more than the hike they give you)" ((in 98 reviews))

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TTEC

TTEC Work@Home Technical Support Representative reviews

4.2

75% would recommend to a friend

(49 total reviews)

Kenneth D. Tuchman

97% approve of CEO

92% positive business outlook

Ratings by category

4.7

Diversity & inclusion

4.4

Career opportunities

4.2

Senior management

3.6

Compensation and benefits

3.5

Culture & values

3.3

Work/Life balance

Work@Home Technical Support Representative employees have rated TTEC with 4.2 out of 5 stars, based on 49 company reviews on Glassdoor. This indicates that most Work@Home Technical Support Representative professionals have an excellent working experience there. TTEC is rated in line with the average (within 1 standard deviation) by Work@Home Technical Support Representative professionals compared to other employers within the Human Resources & Staffing industry (3.8 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Disability

Parent or family caregiver

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Reviews by job title

49 reviews

3.0

Jul 7, 2018

Work from Home Agent

Work at home customer service representative

Recommend

CEO approval

Business Outlook

Pros

Work from home, training, helpful coworkers, trained for American Red Cross and it was okay, overtime when needed and room for growth

Cons

Very low pay for the amount of work yu have to learn and do, short breaks, I don’t have any other bad things to say.

2.0

Jun 28, 2018

Poor Religion Policy but Nice Trainer

Work from home customer service representative

Recommend

CEO approval

Business Outlook

Pros

Get to work from home, good pay didn't have any issue receiving my checks.

Cons

In Training I expressed that my Church takes a missionary trip every three weeks, their policy claims that a employee cannot be terminated for religious beliefs/practices. Whenever my missionary trips came around I let me trainer know in advance, I'll take the trip(1 day every three weeks) come back not miss a beat, I'll read thru the material that was demonstrated and still perform greatly in training, suddenly I'm on my final write up to be terminated because supposedly in training you are not an "employee" yet so the religion policy does not apply. Double Standard everything else in training applies except for religious observances I guess ........All in all be careful.

3.0

Feb 28, 2018

Low Pay, MTO, Layoffs

Work at home telephone customer service representative

Recommend

CEO approval

Business Outlook

Pros

Flexible schedule, work from home, 401k, great co-workers and team leaders, pay for performance incentive, paid training.

Cons

Layoffs, mandatory time off, low pay, many technical issues with systems, they try to avoid paying for down time,

Viewing 31 - 33 of 49 Reviews

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TTEC

TTEC Work@Home Technical Support Representative reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Work from Home Agent

Poor Religion Policy but Nice Trainer

Low Pay, MTO, Layoffs

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