Training is not sufficient enough and the trainers are even worse. All the trainer wanted to do was engage with the students about personal topics. I mean who really cares about your dogs when we're here to train and learn the duties of our position. Not enough training was covered before basically throwing us to the wolves and hanging us out to dry. Training began with 38 people and within the first week 5 quit. Although the remaining 33 pretty much survived the rest of training, it was not without total confusion. At the end of the day, it was paid. Paid for us to log on, face half the day with technical issues, which were none of our own and hear stories about the life of being a dog trainer and breeds of dogs. On top of that foolishness it literally takes 15 whole minutes to get logged into all their crazy systems. Most of which are redundant and unnecessary as I truly believe these were the reasons so many people had tech issues. Also, the tech support, ASD, sucked. They would take over your computer and make any changes they wanted to try to solve problems. Half the time they weren't even right. One tech will experiment with one thing then the next will come along and say 'Oh no that was all wrong' then undo what the previous tech did, essentially leaving both you and your personal computer in shambles. Such a big racket! Most of our class spent so much time with tech support they literally missed 3 weeks of pretty much self directed training and then was told by the instructor 'Oh don't worry, your smart, you'll be fine.' Very horrible experience. Last but not least, our trainer was slick. There is an instructor evaluation that should be done at the end of training but get this...she tricked us and had us complete it on the very second day. Telling us that there were a lot of tests and surveys that we needed to get through and we needed to go ahead and get it done so we could move on. What a crock and what a shady move on her part. I believe she knew she sucked as a trainer so in order to get good ratings she tricked us. Right before throwing us into production and shorting us an entire day of nesting (pre-production, gated calls) she remarked that the class right prior to us was throwing her under the bus and she didn't understand why. Well the answer to that is because she deserved it. They can do better in selecting trainers and the actual employers using TeleTech to do their training should have an actual employee sit in on every training session to ensure that proper training is being given. I really felt bad for everyone that had dropped off right at the very beginning of production, including myself. Honestly, once thrown into the fire, it was very clear that all they cared about was having a body present to take calls. They don't care about you nor the customers for that fact. Just as long as you answer the phone during your shift. Very sad, especially since those of us who showed up, clearly were eager to learn and embrace the position. Pay is minuscule considering the required expectations. Shame on TeleTech!
