Is TTEC a good company to work for?

TTEC has an overall rating of 3.3 out of 5, based on over 13,277 reviews left anonymously by employees. This rating has been stable over the past 12 months. 55% of employees would recommend working at TTEC to a friend and 47% have a positive outlook for the business. The best reviews about TTEC have been left by employees working as Vice President , Recruiter and Talent Acquisition Specialist .

Does TTEC pay their employees well?

According to anonymously submitted Glassdoor reviews, TTEC employees rate their compensation and benefits as 3.1 out of 5. Find out more about salaries and benefits at TTEC. This rating has been stable over the past 12 months.

How satisfied are employees working at TTEC?

55% of TTEC employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated TTEC 3.2 out of 5 for work life balance, 3.3 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at TTEC?

Customer Service Representative (2407) , Customer Service Representative (CSR) (818) , Team Leader (165) , Licensed Insurance Agent (160) , Team Lead (152) , Insurance Agent (127) , Customer Service Agent (121) , Customer Service (114) , Sales Representative (100) , Technical Support Representative (97) , Fraud Analyst (87) , Customer Service Representative (CSR) II (84) , Customer Service (CSR) (78) , Inside Sales Representative (78) , Talent Acquisition Specialist (78)

What are the pros of working at TTEC according to real employee reviews?

"Work from home is great" ((in 963 reviews)); "The pay is good and the stress level is low and I like my hours." ((in 653 reviews)); "The people are great and from many different parts of not only the U.S. but the world which I thought was great." ((in 431 reviews)); "Great Culture and Values." ((in 225 reviews)); "Work environment is good and friendly" ((in 173 reviews))

What are the cons of working at TTEC according to real employee reviews?

"The management is poor and unorganized." ((in 527 reviews)); "TTEC base salary is low and requirements to get your monthly bonus in sales commission are somewhat confusing" ((in 481 reviews)); "Horrible training and stuff will just get thrown at you which you are expected to know." ((in 446 reviews)); "The team leads seem overloaded with work and I really don't know what the managers do." ((in 158 reviews)); "•Sometimes poor communication amongst colleagues." ((in 99 reviews))

What are employees saying about TTEC layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about TTEC layoffs and their outlook for job security at TTEC in 2026.

What are the top reviewed TTEC locations?

Englewood , Tempe , Phoenix , Springfield , Atlanta , Denver , Orlando , Duluth , Las Vegas , Concord , Morgantown , Austin , Houston , Uniontown , Greeley , Oklahoma City , McAllen , Charlotte , Temple , Melbourne , New York , Daytona Beach , Colorado Springs , Paducah , Dallas , Kalispell , Tampa , Hopkinsville , Ennis , Rockledge

TTEC reviews

3.3

55% would recommend to a friend

(11,471 total reviews)

Kenneth D. Tuchman

59% approve of CEO

47% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (11,471 reviews)

Ratings by demographic groups

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TTEC has an employee rating of 3.3 out of 5 stars, based on 11,471 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TTEC employee rating is in line with the average (within 1 standard deviation) for employers within the Human Resources & Staffing industry (3.8 stars).

Reviews by job title

11K reviews

1.0

Dec 2, 2016

Keep looking

Supervisor

Recommend

CEO approval

Business Outlook

Pros

Nothing to tell of any pros

Cons

Compensation, poor management, unending work

TTEC Response

9y

We apologize that your experience with TeleTech didn't match our reputation as a great company to work in. We want to thank you for taking the time to give us your feedback and we wish you well in your future endeavors.

1.0

Nov 28, 2016

Started off good ended bad

Licensed insurance sales agent

Recommend

CEO approval

Business Outlook

Pros

I was able to learn a new skill, meet some awesome ppl and make some money

Cons

Never made good on any promises made in beginning for instance told we would get a sign on bonus after training didnt get it until a month after training, then when we got it we didnt know because most of us had mandatory overtime and taxes ate the ot and the bonus up so it was just like working a regulare 37 hr week smh.. amd dont have any deaths, hospitalizations, and births because u may npt have a job to come back to.

TTEC Response

9y

We apologize that your experience with TeleTech didn't match our reputation as a great company to work in. We want to thank you for taking the time to give us your feedback. We're sorry that the bonuses came in late or wasn't properly communicated with you. We promise to announce it ahead of time. Thank you again for the review and we wish you success on your future endeavors.

3.0

Nov 27, 2016

Nesting Coach

Nesting coach

Recommend

CEO approval

Business Outlook

Pros

Depending on your location and project, things can be great. The first project and location I worked for, I absolutely LOVED my job. My manager was awesome. We had alot of flexibility and it seemed like I mattered. The training is long but necessary and the trainer I had was great. I was promoted fairly quickly to Nesting coach after a pretty tedious interviewing process. After a few months of Nesting Coach, I filled in a few times for Team Leads even though I wasn't paid extra for this work.

Cons

My project closed down and although I was allowed to go to another location, many of my coworkers lost their jobs with about a month's notice. At the new location, it was horrible. Management and other employees were very quickly. I was told that it seemed like I "just didn't care" about my job even though I definitely did. Constantly had coworkers "tattling" trying to get ahead. Filled in for a Team Lead for 3+ months without extra pay or benefits, and was skipped over for the permanent position. Horrible culture at this location.

TTEC Response

9y

Thank you for your feedback! We are glad you had a great time as a nesting coach at TeleTech. We also want to apologize if transferring to another location didn't turn out as expected. If it's fine with you, can you email us the location where you transferred at socialmediateam@teletech.com? Good luck in your future endeavors and we wish you nothing but the best!

Viewing 553 - 555 of 11,471 Reviews

Jobs at TTEC

Healthcare Customer Service Representative - Remote USA

Customer Service Representative

Customer Service Representative – Remote in Virginia

Healthcare Customer Service Representative - Remote in California

Manager, Service Delivery

TTEC

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Nesting Coach

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